Front Desk Coordinator / Medical Receptionist
Location: Hialeah, FL
Job Type: Full-Time
Schedule: 12PM -8PM
About Us
We are a busy and growing accident and rehabilitation medical office dedicated to helping patients recover after motor vehicle accidents. We are seeking an energetic, organized, and professional Front Desk Coordinator who thrives in a fast-paced environment and enjoys providing exceptional customer service.
Responsibilities
- Answer and manage a high volume of incoming and outgoing phone calls.
- Schedule, confirm, and reschedule patient appointments.
- Verify patient demographics and update medical records.
- Upload, scan, and organize patient documents into the electronic medical record system.
- Communicate with patients regarding appointments, treatment plans, and office procedures.
- Contact attorneys, insurance companies, case managers, and medical providers as needed.
- Request, send, and track MRI reports, imaging studies, referrals, and medical records.
- Assist patients with intake forms and required documentation.
- Translate and communicate effectively with English and Spanish-speaking patients.
- Monitor patient flow throughout the day to ensure timely treatment and minimize wait times.
- Coordinate with providers, therapists, and staff to maintain an efficient schedule.
- Maintain accurate records and ensure all required documents are received and filed properly.
- Perform general administrative and clerical duties as assigned.
Qualifications
- Bilingual (English/Spanish) required.
- Previous medical office, chiropractic, physical therapy, personal injury, or healthcare experience preferred.
- Strong customer service and communication skills.
- Comfortable working in a high-volume environment.
- Ability to multitask and prioritize tasks efficiently.
- Strong computer skills and attention to detail.
- Experience with EMR/EHR systems is a plus.
- Reliable, punctual, and team-oriented.
Ideal Candidate
The ideal candidate is highly organized, able to handle multiple tasks simultaneously, comfortable speaking with patients, attorneys, and insurance companies, and capable of maintaining a smooth patient flow in a busy medical office. This position requires excellent follow-up skills, attention to detail, and a positive attitude.
Apply today and become part of a team dedicated to helping patients recover and get back to living their lives.
Pay: $16.00 per hour
Work Location: In person
