Job Overview
Join our dynamic hospitality team as a Part-Time Night Auditor, where you will play a vital role in ensuring smooth overnight operations and exceptional guest experiences. This energetic position offers an exciting opportunity to combine your hospitality management skills with your passion for guest service. As a Night Auditor, you will oversee front desk activities, perform nightly financial reconciliations, and uphold the highest standards of safety and guest satisfaction. Your proactive approach and attention to detail will help maintain the hotel’s reputation for excellence during the overnight shift.
Responsibilities
- Greet and assist guests with check-in and check-out procedures efficiently while providing friendly, professional customer service.
- Manage reservation systems such as OPERA or other property management systems (PMS) to update bookings, modify guest information, and ensure accuracy.
- Conduct nightly audits of financial transactions, including billing, payments, and account reconciliations to ensure accuracy and completeness.
- Handle guest inquiries, complaints, and requests via phone or in person with a positive attitude and effective problem-solving skills.
- Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and following hotel emergency procedures.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts.
- Support guest relations by providing information about hotel amenities, local attractions, and ensuring overall guest satisfaction during the night hours.
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort environment a plus but not required.
- Familiarity with hospitality reservation systems such as OPERA or comparable property management systems (PMS) a plus but not required.
- Strong customer service skills with the ability to communicate effectively via phone and in person; bilingual or multilingual abilities are a plus.
- Knowledge of hotel emergency procedures, security protocols, and night audit processes. We will train you!
- Excellent problem-solving skills with a focus on delivering outstanding guest experiences under pressure.
- Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.
- Previous resort experience or hotel experience is preferred; familiarity with hotel management software is highly advantageous.
Join us as a Part-Time Night Auditor and be part of a vibrant team dedicated to delivering memorable stays for our guests! Your enthusiasm for hospitality combined with your expertise will help us create welcoming environments that guests love to return to night after night.
Pay: $14.00 - $16.00 per hour
Benefits:
Work Location: In person
