Sales Telecom Partners is hiring a full-time AT&T Customer Representative to help customers explore AT&T Fiber solutions that fit their internet needs. This entry-level role focuses on customer engagement, service education, and creating a positive customer experience.
As an AT&T Customer Representative, you'll answer questions, explain available services, assist with enrollments, and help customers choose solutions that fit their needs.
Core Functions of the AT&T Customer Representative
- Connect customers with AT&T Fiber solutions based on their internet needs, online habits, and household connectivity requirements.
- Engage with customers, answer questions, and provide clear information about available AT&T internet services and features.
- Assist with internet enrollments, account creation, service selections, and plan updates while maintaining accuracy and professionalism.
- Explain the benefits of AT&T Fiber for streaming, remote work, virtual learning, gaming, and everyday online activities.
- Build positive customer relationships through attentive communication, responsive service, and a professional customer experience.
- Develop strong product knowledge and customer service skills through ongoing coaching, mentorship, and hands-on experience.
Preferred Skills for the AT&T Customer Representative
- Communicates clearly and professionally when assisting customers with questions and service options.
- Enjoys interacting with customers and creating a positive, helpful experience.
- Learns new products, services, and customer engagement techniques quickly.
- Demonstrates strong listening skills and the ability to understand customer needs.
- Maintains reliability, professionalism, and punctuality in all customer interactions.
Pay: $800.00 - $1,300.00 per week
Work Location: In person
