RESIDENTIAL PROGRAM MANAGER
Department: Group Living
Job Status: Full-time
Reports to: Director of Residential Services
FLSA Status: Exempt
Positions Supervised: Direct Care Staff
Amount of Travel: 25%
Work Schedule: Full-time hours as conducive to the needs of the program with the possibility of evening and weekend hours. Rotating weekend hours for on call back up.
POSITION SUMMARY: The Residential Program Manager is responsible for the day-to-day operational oversight of the residential program, ensuring the delivery of high-quality, person-centered services while maintaining compliance with agency policies, licensing standards, contractual requirements, and regulatory expectations. The RPM provides leadership, supervision, and support to direct care staff while promoting a therapeutic, trauma-responsive environment based on the philosophy of the Sanctuary Model; embodying the seven commitments and committing to establishing the four types of safety for all clients and staff.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions
- Develops, maintains, and adjusts employee work schedules to ensure adequate staffing levels and continuous program operations.
- Coordinates staffing coverage for employee absences and assists with securing appropriate replacements to maintain required staffing ratios. Works in the count 2 days per week.
- Provides direct supervision, coaching, guidance, and operational direction to Behavioral Health Technicians (BHTs) and Behavioral Health Paraprofessionals (BHPPs).
- Serves as the initial point of contact for employees regarding performance expectations, attendance, scheduling, and Human Resources documentation, ensuring timely completion and compliance with agency requirements.
- Seek guidance from Human Resources for progressive disciplinary steps and actions of employees.
- Participates in interdisciplinary treatment team meetings and leads the operations portion of team meetings by providing updates regarding staffing, program operations, safety concerns, and residential issues.
- Oversees the daily operation of the residential program while contributing to the ongoing development and improvement of program services, procedures, and staff performance.
- Ensures the daily residential schedule is implemented consistently and that therapeutic programming, activities, meals, medication support, appointments, and community activities occur as scheduled.
- Reviews Behavioral Health Technician documentation for accuracy, completeness, timeliness, and compliance with agency, licensing, contractual, and clinical standards.
- Serves as the first-line responder during client crises by assessing situations, implementing de-escalation strategies, ensuring client and staff safety, and determining the need for additional clinical or emergency intervention.
- Coordinates crisis response by consulting with agency leadership, clinical staff, community crisis teams, emergency medical services, or law enforcement when appropriate.
- Assists in maintaining a safe, therapeutic, and recovery-focused residential environment that promotes client dignity, independence, and person-centered care.
- Participates in the recruitment, interviewing, and hiring process for Behavioral Health Technicians and Behavioral Health Paraprofessionals as assigned.
- Monitors compliance with agency policies, licensing regulations, contractual obligations, and quality improvement initiatives.
- Maintains effective communication with clinical staff, nursing, psychiatric providers, administration, family members, guardians, and community partners to support coordinated care.
- Checks voicemail and emails daily and follows up within one business day.
- Completes required reports, administrative tasks, audits, and other documentation accurately and within required timelines.
- Schedule client appointments as needed; request follow up documentation; Psych notes, Dr. summaries, etc.
- Schedule, coordinate, and facilitate ART meetings
- Maintain updated lists of client ART meetings and client discharge plans.
- Notify internal and external teams of client discharge. Documents all collateral contacts in client record.
- Adheres to all written policies and procedures of Brighter Heights Arizona.
- Adheres to Brighter Heights Arizona policy and practice concerning creation, editing, transmission, storage, and disposition of all Protected Health Information in compliance with HIPAA.
- Performs other duties and responsibilities as assigned to support agency operations and the overall success of the residential program.
POSITION QUALIFICATIONS:
Competency Statements
- Communication, Oral - Ability to communicate effectively and in a safe and supportive approach with others using spoken words.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Detail Oriented - Ability to pay attention to the details of tasks or projects.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Decision Making - Ability to make critical decisions while following company procedures.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Technological – Ability to use of various computer software systems and data management and analysis
REQUIREMENTS:
- Bachelor or Master’s Degree preferred, high school diploma or high school equivalency diploma.
- Must have a minimum of 2 years experience working in the Human Services field.
- Supervisory work experience at least 2 years.
- Must be at least 21 years of age.
- Ability to obtain a fingerprint clearance card, or in current possession.
- Valid and clear Arizona Driver’s License.
- Must pass a TB test
- Individual judgment, discretion, and decision-making skills.· Confidentiality and professionalism are essential.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- How many years of care giving or behavioral healthcare experience do you have?
- How many years of work experience in supervising staff?
- Do you have a valid and clear Arizona Driver's License?
- How many years of case management work experience do you have?
Ability to Commute:
- Prescott Valley, AZ 86314 (Required)
Work Location: In person
