Are you looking for a rewarding position that offers an opportunity to give back to the community? Come join the ParkTree Community Health Center Team!
ParkTree Community Health Center provides comprehensive and integrative medical, dental, and behavioral health services to the local community in the Pomona and Ontario areas.
We are looking for an energetic, professional Referral Coordinator to join our team to join our Team on a Temporary assignment.
Job Summary:
The Referral Coordinator (RC) is responsible for the processing and coordination of patient referrals and is an avid participant of the patient care team. The RC assists providers and patients when necessary with the referral process for specialty care, diagnostic services, and social series to ensure continuity of care utilizing the various protocols required by health plans, DHS and other contracts.
Comprehensive Employee Benefits including, but not limited to:
- Comprehensive Medical/Dental/Vision benefits for Full-Time employees
- Generous Paid Holidays, Vacation, and Sick time
- Retirement Plan with employer contribution
- Tuition Assistance
- Employee Assistance Program (EAP)
Essential Duties:
· Maintain ongoing tracking and appropriate documentation on referrals.
· Contact specialty partners and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis.
· Be the navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns regarding their referrals.
· Review details and expectations about the referral with patients.
· Remind patients of their approved specialty appointments via mail or phone.
· Ensure that patient's primary care chart is up to date with information on specialist consult reports. Specialty consults must be requested within a specific time period, as per clinic policy.
· Attend Health Plan and contract referral meetings to stay current on processes.
· Participate in PDSA’s to continuously work on improving patient referral processes.
· Avid participation in Patient Centered Medical Home processes.
· Be flexible, organized, and function under stressful situations.
· Follow and adhere to PCHC’s policies.
· Complies with all mandatory trainings.
Job Qualifications and Skills:
· Must be bilingual in English and Spanish with effective verbal and written communication skills
· One year in a related position with Medical terminology and basic anatomy; MA certificate preferred
· Basic computer skills; Knowledge of Electronic Health Record System preferred
· Must be attentive to detail, cooperative, punctual, dependable, and be receptive to new ideas
· Takes initiative to affect positive outcomes
· Strong customer service focus
· Effective verbal and written communication skills
· Teamwork oriented
· Organized and able to manage competing priorities
· Resourcefulness in problem solving and good judgment
· Able to take and follow through with delegated tasks and accountability
· Ability to maintain patient confidentiality and adhere to HIPAA regulations
· A valid CA driver’s license is required and proof of insurance in order to drive to various clinic locations and meetings as required.
· Treat all patients and colleagues with dignity and respect.
· Ability to work with diverse populations
· Flexibility with schedule
Physical Requirements:
· Prolonged periods of sitting and computer work.
· Ability to lift/move up to 30 pounds.
· Reasonable accommodations can be made for individuals with disabilities.
Pay: $22.25 - $23.34 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
