Mulberry Primary Care is a growing, patient-centered family medicine practice seeking an experienced Medical Assistant to join our team. We are looking for someone who is dependable, compassionate, energetic, and passionate about providing exceptional patient care. This position requires an individual who is comfortable working in both the front office and back office while thriving in a fast-paced primary care environment.
If you enjoy helping others, have a positive attitude, and are looking for a long-term career with opportunities to grow, we would love to meet you!
Clinic Hours: Tuesday-Friday (9-5pm) and every other Saturday (9am-1pm)
Responsibilities Front Office
- Welcome patients with a friendly and professional attitude.
- Answer multi-line phones and schedule appointments efficiently.
- Verify insurance eligibility and obtain necessary authorizations.
- Collect co-pays and outstanding balances.
- Check patients in and out.
- Process referrals and medical records requests.
- Maintain accurate patient demographics and documentation in the EMR.
Back Office
- Room patients and prepare them for their visit.
- Obtain and accurately document vital signs.
- Perform medication reconciliation and update medical histories.
- Assist providers during examinations and office procedures.
- Administer injections and immunizations.
- Perform EKGs, spirometry, ear irrigations, point-of-care testing, and other clinical procedures.
- Perform phlebotomy and collect blood specimens using proper techniques.
- Process laboratory specimens for transport.
- Complete prior authorizations accurately and promptly to prevent delays in patient care.
- Follow up on prior authorization approvals, denials, and appeals.
- Communicate with insurance companies, pharmacies, specialists, and patients regarding prior authorizations and medication requests.
- Maintain clean, organized, and fully stocked exam rooms.
- Document all patient care accurately in the electronic medical record (EMR).
Qualifications
- Experience in a primary care or family medicine setting preferred.
- Experience working in both the front office and back office is required.
- Phlebotomy experience is required.
- Experience completing prior authorizations is strongly preferred.
- Experience with electronic medical records (EMR); AdvancedMD experience is a plus.
- Strong organizational, communication, and multitasking skills.
- Ability to work independently while functioning as part of a team.
- Professional appearance and excellent customer service skills.
What We're Looking For
The ideal candidate is someone who:
- Has a genuine passion for patient care.
- Maintains a positive, friendly, and professional attitude.
- Is compassionate, patient, and respectful toward patients and coworkers.
- Can multitask and remain organized in a busy clinic.
- Learns quickly and adapts well to change.
- Takes initiative and is always willing to help where needed.
- Is mature, dependable, and accountable.
- Is looking for a long-term career and wants to grow with our practice.
Attendance & Reliability
Reliability is one of the most important qualities we are looking for. Our patients depend on us, and every team member plays an important role in providing exceptional care.
The ideal candidate:
- Has an excellent attendance record.
- Arrives to work on time every day.
- Is dependable and can be counted on by the team.
- Understands the importance of consistency in patient care.
- Rarely calls out except for genuine emergencies.
Because of the extensive training involved and our commitment to continuity of patient care, we are seeking someone whose primary professional commitment is this position. Candidates should be able to maintain a consistent work schedule and be fully present for their responsibilities.
Why Join Mulberry Primary Care?
At Mulberry Primary Care, we believe our employees are the heart of our practice. We foster a supportive, respectful, and team-oriented environment where everyone works together to provide outstanding patient care.
We offer:
- Competitive pay based on experience.
- Paid Time Off (PTO) after eligibility requirements are met.
- Health, dental, and vision insurance.
- 401(k) retirement plan with employer match.
- Opportunities for professional growth and advancement.
- Supportive leadership and a positive workplace culture.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- How many years experiences do you have?
- What is your expected per hourly pay?
- Do you have a Certification in Medical Assisting?
Work Location: In person
