Job Overview
We are seeking a dynamic and detail-oriented Patient Registration Representative to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming registration process. Your energetic approach and excellent communication skills will help facilitate efficient patient flow, accurate data collection, and compliance with healthcare regulations. This position offers an exciting opportunity to contribute to high-quality patient care while utilizing your medical administrative expertise. All positions are paid, including internships, reflecting our commitment to valuing every team member’s contribution.
Duties
- Greet patients warmly and verify their identity using electronic health records (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Collect and input comprehensive patient information, including insurance details, medical history, and demographic data, ensuring accuracy for billing and clinical purposes.
- Review and update patient documentation in accordance with HIPAA and clinical confidentiality policies to protect patient privacy.
- Schedule appointments using medical office management software and coordinate care plans with clinical staff.
- Assist patients with health insurance inquiries, including Medicare and Medicaid processes, explaining coverage details and documenting relevant information.
- Manage electronic health records (EHR) management tasks such as filing, data entry, and maintaining organized medical records.
- Handle phone communication with professionalism, providing excellent customer service while managing appointment scheduling and answering patient inquiries.
- Perform clerical duties including filing, 10 key typing, and data entry to support clinic operations efficiently.
- Collaborate with clinical staff to ensure seamless patient flow from registration through treatment or follow-up visits.
Skills
- Strong knowledge of medical collection processes, billing procedures, and health insurance terminology including CPT coding, ICD-9/ICD-10 coding standards.
- Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; experience with electronic health records management is highly preferred.
- Excellent computer skills with expertise in Microsoft Office applications for documentation review and administrative support.
- Bilingual abilities are a plus to serve diverse patient populations effectively.
- Prior clinic or hospital experience is highly desirable; familiarity with medical terminology and medical office procedures is essential.
- Demonstrated customer service skills with phone etiquette and professional communication abilities in a fast-paced environment.
- Attention to detail in documentation review and compliance with HIPAA regulations ensures patient confidentiality at all times.
- Experience with medical scheduling, front desk operations, and medical receptionist duties enhances your ability to succeed in this role.
- Knowledge of health information management practices related to medical records filing and electronic health record (EHR) management is critical for accuracy and efficiency.
Join us as a Patient Registration Representative where your enthusiasm meets your expertise! Help us deliver exceptional patient experiences by ensuring accurate registration processes while supporting the operational excellence of our healthcare facility. Your proactive attitude will make a meaningful difference in the lives of our patients every day!
Pay: $17.17 - $25.76 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
