Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.
With the ever increasing demand for support and service in the auto industry, our Mercedes - Benz of Fresno location is looking for a Service Advisor to join the team.
Responsibilities
- Work directly with customers and technicians to ensure that there is ongoing communication and effective operations within the service department.
- Work under timelines without compromising quality of work.
- Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
- Build strong rapport with customers and create a customer base through effective contact methods that make sense for the customer, including inbound and outbound telephone calls.
- Considerate of the customer experience, willing to consistently commit to following through with prospecting calls and follow-up with customers within specific time frames.
- Work with KPI’s to determine areas of high and low performance and interest in continuous personal and professional growth.
Qualifications
- High attention to detail/organization/time management and able to work with minimal supervision.
- Knowledge of automotive servicing methods.
- Desire and excitement to work in a team-based environment and work collaboratively towards common goals.
- Deep passion and interest in human centered customer experiences.
- Comfort working with all levels of staff and customers.
- Highly effective communicator (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.
- Adapt quickly to changing priorities and conditions.
- Growth mindset - open to continuous coaching, feedback and support in development.
- Proficient in Microsoft Office Applications. (Excel, Word, Outlook)
- 1-2 years of experience in a dealership environment is preferred but not required.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Experience:
- Automotive: 1 year (Preferred)
- Customer service: 3 years (Preferred)
Work Location: In person
