Fastems provides high-end manufacturing systems, software, and services globally, with the mission of helping metalworking manufacturers increase productivity and sustainability. From automating a single machine tool to delivering a complete factory system, Fastems designs intelligent factory automation solutions for cutting-edge organizations in industries such as aerospace and production technology. We believe that a sustainable, strong, and competitive manufacturing base can be achieved only by automation and digitalization.
About the Role
We are looking for a Service Manager to join our winning team. This position will cover the Western region of the U.S. In this role, you will Manager be responsible for leading and coordinating all aspects of service delivery across customers, internal teams, and support functions. This role serves as the operational hub for service execution, ensuring that customer requests, service projects, and ongoing maintenance activities are delivered efficiently and to a high standard. In addition, this role includes direct line management of Field Service and/or Software Service personnel, driving performance, development, and accountability. Some travel will be required as needed to execute objectives.
Responsibilities
- Serve as the primary point of contact and liaison for customer service activities.
- Manage incoming service requests across phone, email, and service platforms such as Salesforce Service Cloud.
- Coordinate service delivery to meet customer expectations and commitments
- Communicate scope, timelines, and expectations clearly with customers
- Coordinate spare parts requests and schedule necessary service tied to parts installation
- Report on service performance on a monthly basis.
- Dispatch field service personnel where required
Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years in service or technical environments
- Leadership experience, preferably in automation or manufacturing.
- Strong organizational and communication skills
Preferred Skills
- Experience in automation or manufacturing
- Salesforce Service Cloud familiarity
- Cross-functional team leadership
- Spare parts/logistics experience
Why Fastems?
At Fastems, you will work with state-of-the-art tools in one of the top companies in a rapidly growing industry. In your job, you will be able to create the world’s most advanced production environments for Fastems’ customers. There are over 400 of us, and we like to keep our ways of working agile. We believe in our unique company culture that serves as the key to our continuous renewal. At Fastems you’ll get to work with some of the brightest people in the industry, so every day is an opportunity to learn something new.
Equal Opportunity Statement
Fastems is committed to diversity and inclusivity in the workplace.
Job Type: Full-time
Pay: Up to $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Willingness to travel:
Work Location: Remote
