Service Excellence Manager
The Oaks Club | Osprey, Florida
$65,000 Annually
The Oaks Club, one of Florida's premier private clubs, is seeking an enthusiastic and service-focused Service Excellence Manager to lead, coach, and develop our front-of-house team.
This salaried leadership role is ideal for a hospitality professional who is passionate about creating exceptional member experiences, developing employees, and fostering a culture of excellence. As a visible leader, you will help ensure our dining venues and club events consistently reflect the high standards and warm hospitality that define The Oaks Club.
What You'll Do
- Lead, coach, and develop service staff through ongoing training and mentorship.
- Ensure exceptional experiences for members and guests.
- Maintain a visible presence in dining venues and club events.
- Conduct pre-shift meetings and reinforce service standards.
- Partner with culinary and event teams to deliver seamless service.
- Promote a culture of hospitality, professionalism, and teamwork.
- Lead by example and support operational excellence.
Qualifications
- 3+ years of leadership experience in a restaurant, private club, resort, or hospitality environment.
- Proven ability to train and develop employees.
- Strong communication and interpersonal skills.
- Passion for delivering outstanding service.
- Fine dining and banquet experience preferred.
- Ability to work evenings, weekends, holidays, and special events as needed.
Benefits
- Competitive salary of $65,000 annually
- 100% employer-paid medical, dental, vision, and life insurance coverage for employees401(k) with company match
- Paid time off and paid holidays
- Complimentary employee meals
- Professional and supportive work environment
Our Core Values
Accountability • Integrity • Teamwork • Passion • Excellence
