Why work at Celink
Discover a different kind of workplace at Celink. You’ll join a passionate team of servicing professionals dedicated to our clients, their borrowers, and the reverse mortgage industry.
At Celink, you’ll have the opportunity to make a meaningful impact within a fast-moving organization while working alongside experienced, mission‑driven professionals. We value strategic thinking, collaboration, and integrity and constantly strive to be best in class.
Joining Celink means being part of a collaborative workplace that values innovation, thoughtful problem‑solving, and continuous growth. Employees are encouraged to rethink traditional approaches, share bold ideas, and continuously learn and thrive.
What Sets Celink Apart
Flexible, remote work environment that supports work‑life balance
- Supportive, collaborative team culture built on respect and partnership
- Opportunities to learn, build skills, and contribute to meaningful outcomes
- Emphasis on quality, consistency, and reliable support in everyday work
Total Rewards & Benefits
Celink offers a comprehensive and competitive total rewards package designed to support employees’ financial, physical, and emotional well‑being, including:
- Comprehensive medical, dental, and vision coverage with multiple plan options
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
- 401(k) with employer match and immediate vesting
- Employer‑paid life insurance, disability coverage, and parental leave
- Generous paid time off, paid holidays, and flexible work arrangements
Duties and responsibilities
Responsibilities include:
- Responsible for issuing payoff quotes to borrowers, authorized parties, and other Celink departments or clients.
- Validate requestors as authorized to receive information and/or obtain the proper documents required for authorization.
- Draft and send response emails and letters.
- Place outbound calls on requests requiring follow up.
- Utilize the Reverse Mortgage Servicing System and third-party vendor systems to validate outstanding charges on the loan.
- Enter data into various systems correctly and efficiently.
- Complete job tasks in a timely manner.
- Ensure that proper documentation is completed and update the system (RMSS) correctly, mail
- Correspondence to borrowers and follow up accordingly.
- Perform any other duties as required or assigned.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
High school diploma or equivalent.
Experience/Training
- Computer skills including Microsoft proficiency is a must
- Type at least 35 words per minute is a must
- Customer Service experience is a must
- Clear speaking phone voice is a must
- Basic accounting, bookkeeping, and/or reconciliation experience is a must
- Mortgage/banking experience is a plus
- Spanish speaker is a plus
- Knowledge of the foreclosure process is a plus
Professional Certification/License
Skills and Abilities
- Exceptional attention to detail
- Accurate
- Organized
- Self-motivated/Quick learner
- Problem solving skills
- Team player/Flexible
- Dependable attendance
- Verbal and written communication skills
- Computer navigation skills (move between multiple windows and programs)
- Microsoft proficiency
- Basic computer troubleshooting skills
Compensation: The hourly range for this position is $17.85 to $22.44. Actual compensation will be determined based on factors such as job‑related knowledge, skills, experience, and geographic location.
Working Conditions
Work is performed in a professional office environment with no unusual hazards. There may be some travel with overnight stays. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
