Lead, coach, and develop a team of Vendor Specialists, Vendor Managers, or related vendor-facing professionals supporting data center facilities operations.
Own vendor management execution across assigned sites, regions, services, or programs, ensuring vendor performance aligns with uptime, safety, quality, compliance, financial, and operational expectations.
Establish and maintain vendor governance practices, including performance reviews, escalation paths, operating rhythms, reporting standards, issue management processes, and accountability mechanisms.
Oversee end-to-end vendor lifecycle activities, including selection support, onboarding, contract implementation, performance tracking, renewal support, issue resolution, compliance follow-up, and service transitions.
Partner with Procurement, Finance, Legal, Compliance, Site Operations, Facilities, Engineering, and Safety teams to ensure vendor contracts and service scopes are operationally executable and commercially sound.
Drive vendor performance against SLAs, KPIs, safety standards, compliance requirements, quality expectations, and delivery commitments; ensure corrective actions are tracked through closure.
Lead escalation management for recurring, systemic, or high-risk vendor issues that may affect service continuity, operational reliability, safety, cost, or compliance.
Provide clear, data-backed reporting to site, regional, functional, and senior leadership on vendor performance, risks, trends, gaps, and improvement plans.
Support vendor risk assessments, business continuity planning, contingency strategies, and mitigation plans for critical service providers.
Ensure required vendor documentation, contracts, certifications, insurance, compliance records, safety artifacts, and performance records are complete, current, and audit-ready.
Identify structural performance gaps, commercial risks, process inefficiencies, and service delivery concerns; lead initiatives to improve vendor reliability, consistency, scalability, and accountability.
Support vendor strategy, consolidation, benchmarking, cost optimization, supplier segmentation, and governance model improvements in partnership with Procurement and business stakeholders.
Lead or support vendor transitions, scope expansions, remediation plans, service changes, and performance interventions across critical facilities services.
Develop and maintain systems, dashboards, trackers, and reporting mechanisms that provide accurate visibility into vendor performance, compliance status, contract obligations, service issues, and operational risk.
Reinforce Oracle standards for safety, operational discipline, ethical vendor engagement, communication quality, and accountability across internal teams and external suppliers.
Build strong working relationships with strategic vendors while maintaining appropriate commercial discipline, performance expectations, and escalation boundaries.
5-7+ years of experience in vendor management, supplier management, facilities operations, procurement, contract management, supply chain, data center operations, construction operations, industrial services, or related operational environments.
3+ years of people management or team leadership experience, including coaching, prioritization, performance management, and organizational development.
Experience managing critical vendors, service providers, or outsourced partners in data centers, facilities, utilities, manufacturing, logistics, telecom, construction, healthcare, or other regulated or uptime-sensitive environments.
Strong understanding of vendor governance, supplier performance management, contract execution, escalation management, and operational risk mitigation.
Proven ability to lead cross-functional initiatives involving Operations, Facilities, Engineering, Procurement, Finance, Legal, Compliance, Safety, and external vendors.
Strong contract and commercial awareness, including experience interpreting service scopes, performance obligations, pricing structures, change orders, renewals, and vendor accountability mechanisms.
Working knowledge of safety, compliance, audit readiness, business continuity, and risk-management practices in operational or mission-critical environments.
Bachelor's degree in Supply Chain, Business, Operations, Facilities Management, Engineering, Procurement, Construction Management, or a related field preferred; equivalent experience also valued.
Strong people leadership skills with the ability to develop talent, set direction, manage priorities, and build accountability within a growing vendor management function.
Excellent stakeholder management skills, with the ability to influence across operations, commercial, technical, legal, finance, and compliance teams.
Strong negotiation, conflict-resolution, and escalation-management capabilities.
Data-driven approach to vendor performance, reporting, trend analysis, risk identification, and executive communication.
Strong organizational and program management skills, with the ability to manage multiple vendors, sites, priorities, escalations, and improvement initiatives simultaneously.
Ability to identify systemic issues, assess operational and commercial impact, and drive practical resolution paths through internal and external stakeholders.
Strong judgment in balancing service continuity, safety, contractual obligations, financial discipline, compliance requirements, and operational urgency.
Excellent written and verbal communication skills, including the ability to present complex vendor performance, risk, and operational issues clearly to senior leadership.
Ability to operate effectively in a fast-paced, high-growth, mission-critical infrastructure environment.
Proficiency with contract management platforms, vendor management tools, reporting dashboards, procurement systems, ticketing systems, workflow platforms, or enterprise operations systems.
