Description:
NOC Technician
Job Summary
Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
Roles and Responsibilities
Monitor and maintain computer networks and systems.
Ensure stability of telecommunications infrastructure.
Respond to network alerts and troubleshoot issues.
Perform regular network performance checks.
Coordinate with field technicians and engineers.
Maintain records of outages and quality control.
Execute incident response for remote/cloud operations.
Manage ServiceNow Incident, Change, and Problem Management.
Conduct remote network surveillance and event response.
Triage and resolve incidents within SLA timelines.
Collaborate with SMEs for complex troubleshooting.
Provide customer-facing support via phone, email, and portal.
Communicate with stakeholders during service-impacting events.
Manage vendor tickets effectively.
Qualifications & Skills
Strong knowledge of IP networking and protocols.
Experience with network monitoring tools.
1+ years troubleshooting IP connectivity and hardware errors.
Proficiency in VPN, BGP, MPLS, SIP.
Ability to interpret network diagrams (e.g., Visio).
Strong analytical and documentation skills.
Ability to perform under pressure and respond quickly.
Preferred Skills
Experience in Network Operations or Telecom.
Certifications: Network+, Cisco CCST/CCNA.
ITIL Certification.
Experience with AWS Cloud surveillance.
Key Responsibilities
Network monitoring and response.
Technical support.
Outage support.
Top Contributions (First 90–120 Days)
Work independently.
Support outage resolution.
Deliver technical troubleshooting.
Must-Have Qualifications
Strong working knowledge of IP networking & interoperability standards.
1+ years troubleshooting IP network connectivity.
1+ years troubleshooting routers, switches, servers, endpoints.
Experience with VPN, BGP, MPLS, SIP.
Ability to interpret network diagrams (e.g., Visio).
Nice-to-Have Skills
Excellent verbal & written communication.
Experience in Call Center or NOC (24/7 operations).
Software Proficiency
Notes:
Work Schedules
Schedule: Wed, Thurs, Fri, Sat, 7:00 AM – 5:30 PM CST
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
