Description:
The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!
Job Hours
-
Part time position: 20-30 hours depending on the occupancy of the campground
-
Most working hours will be: Saturday 2pm-10:30pm, Sunday & Monday 10am-6:30pm - other hours to be scheduled as needed from 12am - 12pm Tuesday - Friday
-
$17.50/hour and up depending on experience
-
Reports to the Outdoor Guest Services Manager
-
Starts in May
RESPONSIBILITIES
- Ensures customers receive a high level of service consistent with our customer service philosophy
- Help to ensure the safety of guest and campground property with attentive observation and action
- Coordinate with Office staff for late guest arrivals
- Coordinate with campground staff on problem resolution
- Learn and operate Campground Management system
- Communicate with all staff and management using Microsoft Teams
- Enforce campground policies and implement solutions consistent with goals of park
- Proactive guest management to ensure positive environment for all guests
- Welcome after hours guests and complete check in process
- Light custodial work to maintain high standard of cleanliness in all facilities
- Filling LP gas tanks during office hours
- Light Pool Maintenance
- Help facilitate the day use pass for mountain bike guests
Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake.
Requirements:
- Good customer service and communications skills
- Able to work with others and work independently
- Licensed Driver-able to operate light vehicles safely on and off property
- Professional Appearance and attitude towards guests and fellow team members
- Communicate professionally and patiently
- Be on your feet during shift and able to lift at least 50 lbs.
- Ability to thrive in a fast-paced environment
- General knowledge of maintenance and use of common repair tools
PM21
