FOR MOBILE PET GROOMING COMPANY
JOIN A GREAT TEAM - MAKE A DIFFERENCE - BE VALUED!
*This position starts out part time but could grow into a full time opportunity for the right person.
Communicate with clients and potential clients by phone, text, chat, web, and email to answer questions about dog and cat grooming, address concerns, schedule and reschedule appointments, and assist with booking new appointments for pet grooming services.
Check us out at Rainbowgroomers.com
Position Overview:
The ideal candidate will have customer service or call center experience and possess a high-touch professional phone demeanor, advanced reasoning skills, excellent spelling and grammar, and the ability to communicate in a friendly, caring and professional manner. The position involves communication with clients and potential clients by phone, text, chat, web, and email to answer questions about dog and cat grooming, addressing concerns, scheduling and rescheduling appointments, and assisting new clients with booking appointments for our health focussed pet grooming services. The ability to multi-task and work well with our entire team.
Schedule & Pay:
Saturdays, Sundays, and Monday's from 7AM-6PM. $23/hour. The preferred candidate would be able to help out during the week on occasion as needed.
Responsibilities:
Appointment Management:
- Set grooming appointment scheduling using our advanced scheduling software (Moego).
- Coordinate with clients and grooming personnel to schedule appointments effectively, considering logistical factors, team availability, and pet-specific needs.
- Enter professional notes on appointments, client preferences, and pet grooming histories and care needs.
Customer Service:
- Engage professionally with clients via phone, email, and online platforms to address inquiries, appointment requests, and sales opportunities.
- Deliver excellent customer service, demonstrating empathy and professionalism while addressing client concerns, inquiries, and sales inquiries.
- Proactively manage changes or rescheduling needs with agility and precision.
Sales Support:
- Answer questions about pet grooming service and the company.
- Schedule first appointments and set up client expectations.
Internal Customer Support:
- Communicate with groomers in the field via team chat.
- Set-up recurring appointments for clients with certain groomers when requested.
Qualifications:
- Previous experience in scheduling, customer service, sales, or related roles is preferred.
- Must be able to multitask and work under pressure, keeping up with multiple chat conversations and bookings processes at any given time.
- Exhibit exceptional communication skills, both verbal and written, with a commitment to professionalism.
- Possess strong organizational prowess and adept time-management abilities, coupled with an unwavering attention to detail.
- Working knowledge of windows-based applications and the ability to adapt and learn new software platforms as needed.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Display genuine passion for pets and a dedication to delivering exceptional service.
- Adaptability to fluid priorities and scheduling demands is essential.
- Cultivate an empathetic and patient demeanor in interactions with internal teams, clients and their beloved pets.
- High school diploma or equivalent; additional qualifications in customer service or administration are advantageous.
We hire people who fit our positive company culture. It is much more than 'just a job' at Rainbow Grooming. Together we work as a team and strive to be the best company we can be. That begins with taking good care of our people because, as a company, we are only as good as our team.
OUR COMPANY CULTURE:
The Rainbow is our namesake because rainbows symbolize what we stand for as a company - positivity, diversity, equality, and the spiritual nature of the extraordinary relationship people have with animals who one day cross over the rainbow bridge.
OUR MISSION: To pursue a good quality of life for Colorado pets by promoting their health and wellness through expert hygiene and grooming services, unrivaled customer service, and professional guidance and support provided to pet parents.
VISION FOR THE FUTURE: To become Colorado’s leading pet services provider and create a better world for pets to live in.
OUR CORE VALUES: (The guiding principals of everything we do)
We prioritize the health and wellness of pets. We treat pets by human standards. We give everyone unconditional respect. We empower our people. We conduct ourselves honestly and do the right thing. We approach challenges with a positive attitude. We work very hard to be the best company we can be.
We are LGBTQ friendly and encourage people of all colors, genders, and styles to add their uniqueness to the team.
TO APPLY: Send an email with your resume - if you have one, or a short description of your employment history, experience, skills, and any previous training. A cover letter or short message about yourself and why you're interested in the position will receive priority attention.
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Expected hours: 24.0 per week
Benefits:
- Employee discount
- Paid time off
Experience:
- Customer service: 2 years (Required)
Language:
Ability to Commute:
- Centennial, CO 80112 (Required)
Work Location: In person
