Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
The Service Resolution Professional (SRP) supports frontline and Level 2 associates with high-priority service issues, manages escalated inquiries, and assists with knowledge sharing. This role is responsible for resolving complex client scenarios related to death and divorce matters while providing guidance and coaching to both internal and external clients.
Success in this position requires:
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Strong client focus
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Adaptability and flexibility
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Ability to manage competing priorities
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Effective communication skills
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Commitment to operational excellence
The Cash Management Operations team also provides opportunities to participate in projects and training that support career growth and advancement. Our mission is to create a reliable support system that helps clients navigate estate-related inquiries and strengthen their practices.
Complex Document Review
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Review estate and legal documentation, including:
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Letters of Testamentary
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Trust Agreements
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Qualified Domestic Relations Orders (QDROs)
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Divorce Decrees
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Other estate-related documentation pertaining to death and divorce situations
Escalation Management
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Manage escalated client issues in a timely manner.
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Serve as the primary point of contact for case resolution.
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Collaborate with Compliance, Legal, and Risk teams as necessary.
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Ensure that complaints are handled in accordance with regulatory requirements.
Continuous Learning & Process Improvement
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Remain current on new processes, procedures, and controls.
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Lead or participate in daily huddles and department meetings.
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Identify opportunities for process improvements.
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Contribute ideas that support business growth and efficiency.
Team Support
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Support training initiatives and new hire onboarding.
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Foster a positive and collaborative work environment.
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Provide coaching, guidance, and constructive feedback.
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Assist team members as needed to achieve shared goals.
Phone Support
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Handle complex death and divorce inquiries.
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Provide First Call Resolution whenever possible.
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Maintain ownership of cases requiring follow-up.
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Ensure proper documentation and communication throughout the process.
Processing
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Process death and divorce claim escalations.
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Complete tax operations reviews and processing.
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Monitor requests through completion.
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Maintain documentation that meets reporting and compliance standards.
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
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3+ years of brokerage or financial services industry experience
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Excellent verbal, written, and listening skills
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Strong phone communication skills
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Leadership and people management capabilities
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Customer-focused mindset
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Commitment to delivering high-quality client experience
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Exceptional organizational skills
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Adaptability and flexibility
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Ability to multitask in a fast-paced environment
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Trust, estate, or legal administration experience
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Experience with MS Dynamics and Tableau
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Demonstrated leadership, supervisory, or managerial experience
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Proficiency in Microsoft Office (Excel, PowerPoint, Teams, Outlook)
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Bachelor's degree is preferred, ideally in Business, Accounting, or Finance
Pay Range:
$27.19-$45.31/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26
