Role Summary
The Client Support Liaison is the trusted bridge between our guests, our repair team, and their insurance carriers. This role blends professionalism, empathy, and technical awareness to guide clients through a stressful and unfamiliar process with confidence and warmth. The Liaison ensures every guest feels informed, supported, and advocated for from start to finish.
Core Responsibilities
- Welcome guests with professionalism, genuine care, and a calm presence.
- Serve as the primary communication link between clients, estimators, technicians, and insurance representatives.
- Advocate for guests during insurance interactions, ensuring their needs, concerns, and repair requirements are clearly represented.
- Translate technical repair information into clear, reassuring updates.
- Manage scheduling, documentation, and customer files with precision and discretion.
- Assist clients with insurance processes, photo documentation, and required paperwork.
- Maintain a polished, organized front office environment that reflects a luxury‑level brand experience.
- Anticipate client needs and proactively address concerns before they escalate.
Key Competencies
- Strong communication skills with a warm, polished tone.
- Ability to simplify complex repair and insurance information for clients under stress.
- High attention to detail in documentation and workflow coordination.
- Emotional intelligence and active listening.
- Technical awareness of repair processes, OEM standards, and insurance workflows.
- Confidence and professionalism when communicating with insurance adjusters.
- Calm, composed demeanor in fast‑paced or high‑pressure moments.
Why Join Us?
- Competitive pay
- A clean, modern, luxury work environment
- Growth opportunity
- Work around high-end vehicles daily
- A team that values quality and professionalism
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Application Question(s):
- What make you a good fit for this company?
- What does great customer service look like to you?
Work Location: In person
