Overview
Batteries Plus is seeking an experienced Store Manager to lead daily operations at our Mesquite location. This is a hands-on leadership role for someone who thrives on running a tight ship - managing a team of associates, holding the store to high operational standards, and partnering directly with ownership to hit aggressive growth targets. The owner remains actively involved in commercial sales and strategy; the Store Manager is the internal operator who makes sure the store runs flawlessly every day.
General Function
Lead and supervise all store associates while overseeing daily, weekly, and monthly store operations. Deliver a consistently excellent customer experience, drive retail sales performance, maintain inventory and merchandising standards, enforce safety and compliance protocols, and ensure the store opens and closes correctly every single day.
Essential Responsibilities
Leadership & Team Oversight
- Directly supervise all Inside Sales Representatives and store associates
- Build the weekly schedule, manage time-off requests, and ensure adequate coverage during peak hours
- Train new hires on POS, technical services (battery installs, phone repair, key cutting/fob programming), and customer service standards
- Conduct ongoing coaching, performance feedback, and disciplinary documentation (write-ups for no-call/no-show, insubordination, safety violations, and checklist non-compliance) in coordination with ownership
- Enforce all store policies including substance abuse, workplace safety, and PPE compliance
- Hold associates accountable to opening, mid-day, and closing checklists
Daily Operations
- Open and close the store, including register reconciliation, deposit preparation, and end-of-day reporting
- Ensure the sales floor, technical work area, and restroom are clean, stocked, and customer-ready throughout the day
- Personally handle escalated customer issues and walk-in commercial inquiries, then route commercial leads to the owner for follow-up
- Monitor and improve walk-in conversion rates and average ticket size
- Oversee loss prevention; investigate and report any unusual activity or shrink concerns immediately
Weekly Operations
- Conduct weekly cycle counts on all SKUs and reconcile variances
- Review the prior week's sales reports with ownership; identify trends, slow movers, and opportunities
- Place inventory replenishment orders and manage incoming/outgoing shipments
- Lead a weekly team huddle to communicate priorities any process changes
- Inspect store merchandising - endcaps, shelf labels, promotional displays - and reset as needed
Monthly Operations
- Complete monthly physical inventory counts and submit reconciliation reports to ownership
- Audit safety compliance, PPE inventory, and SDS documentation
- Submit monthly performance summaries on team productivity, training completion, and operational KPIs
Technical & Service
- Maintain personal proficiency in all in-store services: battery installation and testing, cell phone and tablet repair (screens, batteries, components), vehicle key cutting and key fob programming
- Serve as the technical escalation point when associates encounter difficult repairs or diagnostics
- Ensure all technical work meets quality standards before the customer is charged
Merchandising & Inventory
- Own end-to-end inventory accuracy, including receiving, stocking, rotation, and adjustments in the POS system
- Maintain accurate shelf label pricing across the store
- Build and break down displays; manage shelves and fixtures
- Coordinate deliveries (in-store, third-party, or via company trailer) and confirm proof of delivery
Other Duties
This job description is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.
Qualifications
- 2+ years of retail or service-industry management experience required; Batteries Plus, automotive, electronics, or hardware retail strongly preferred
- Strong technical aptitude; ability to perform or quickly learn battery installs, phone repairs, and key/fob programming
- Proven track record of supervising a team of 3+ employees, including scheduling, training, and performance management
- Demonstrated success driving sales metrics and operational KPIs
- Comfortable with POS systems, inventory management software, and basic spreadsheets (Excel or Google Sheets)
- Excellent verbal communication and conflict-resolution skills
- Ability to calculate margins, percentages, and basic store financials
- High school diploma or equivalent required; some college preferred
- Valid driver's license and clean driving record required
- Fluency in English required; Spanish proficiency is a strong plus
- Must be available to work a flexible retail schedule including Saturdays
Physical Requirements / Work Environment
The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.
- Regularly stand, walk, and use hands to handle or touch; frequently talk, hear, and lift up to 50 pounds; occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds
- Regular use of electrical cables, simple hand tools, a magnifying glass, automotive and electronic testing equipment, as well as phone, computer, and printer/copier
- Occasional exposure to fumes or airborne particles, toxic or caustic chemicals (battery acid), outdoor weather conditions, and risk of electrical shock
- Moderate noise level
- Required PPE includes goggles, gloves, and steel-toed shoes
Affirmative Action / EEO Statement
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Job Type: Full-time
Experience:
- Retail or service management: 2 years (Required)
- Sales: 2 years (Required)
Ability to Commute: Mesquite, TX 75150 (Required)
Work Location: In person
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you able to perform vehicle battery installations?
- Are you able to perform cell phone repairs?
Education:
- High school or equivalent (Preferred)
Shift availability:
Ability to Commute:
- Mesquite, TX 75150 (Required)
Work Location: In person
