About Rex Ranch
Rex Ranch, an Auric Road property, is an extraordinary luxury wellness destination currently under development in Southern Arizona, with an anticipated opening in Fall 2027.
Nestled at the base of the Santa Rita Mountains, just south of Tucson and bordering the Coronado National Forest, Rex Ranch is being thoughtfully reimagined as a sanctuary for restoration, adventure, connection, and personal transformation. Drawing inspiration from the rich history of the property, the beauty of the Sonoran Desert, and the spirit of the American Southwest, Rex Ranch will offer guests an immersive hospitality experience unlike any other in the region.
Upon opening, the resort will feature 50 luxury casitas, destination dining, curated wellness programming, outdoor adventure experiences, and world-class service delivered through a culture rooted in authenticity, purpose, and genuine human connection.
Developed and operated by Auric Road, Rex Ranch represents a rare opportunity to help create a landmark destination from the ground up; one that will set a new standard for luxury wellness hospitality in the American Southwest and become a place where guests return year after year to reconnect with themselves, each other, and the natural world.
Pre-Opening Leadership Opportunity
As a member of the founding leadership team, you will play a critical role in shaping every aspect of Rex Ranch's future success. From developing operational standards and building high-performing teams to defining the guest experience and establishing the property's culture, this is an opportunity to leave a lasting legacy on a resort from its earliest stages through opening and beyond.
Few hospitality careers offer the chance to help create a destination from the ground up. At Rex Ranch, you will work alongside an experienced ownership and development team to build something truly extraordinary, one that will set a new benchmark for luxury wellness hospitality in the American Southwest.
Summary:
As General Manager, you will oversee all aspects of resort operations, ensuring exceptional guest experiences, operational excellence, financial performance, and team development. You will lead the executive leadership team across all departments, including Rooms, Food & Beverage, Wellness, Human Resources, Maintenance, Ranch Operations, and Guest Experience.
This role requires a visionary hospitality leader who is equally passionate about luxury service, wellness hospitality, historic preservation, team culture, and authentic guest connection. The ideal candidate will foster a culture rooted in warmth, respect, collaboration, and excellence while positioning Rex Ranch as a premier wellness and luxury resort destination in the Southwest.
Essential Duties & Responsibilities:
- Lead and support all department leaders to ensure seamless resort operations and an exceptional luxury guest experience across the property.
- Develop and execute strategic operational plans that support the growth and evolution of Rex Ranch as a luxury wellness destination.
- Oversee all operational budgets, financial forecasting, and P&L management while maintaining alignment with ownership goals and long-term financial objectives.
- Establish and maintain elevated hospitality and wellness service standards throughout all guest touchpoints.
- Create a positive and empowering workplace culture where employees feel valued, inspired, and supported in their growth and development.
- Lead, mentor, and coach department heads to strengthen leadership capabilities across all teams.
- Ensure operational excellence across lodging, food & beverage, wellness programming, events, housekeeping, engineering, grounds, and guest services.
- Collaborate with the wellness and programming teams to curate meaningful guest experiences that align with the spirit and vision of Rex Ranch.
- Preserve and protect the historic integrity, architecture, and unique atmosphere of the property while overseeing modern operational enhancements.
- Maintain exceptional standards for property appearance, landscaping, cleanliness, maintenance, and overall guest presentation.
- Monitor guest feedback, online reputation, and key performance indicators (KPIs) to continuously improve guest satisfaction and operational efficiency.
- Build strong relationships with guests, ownership, community partners, vendors, tourism organizations, and local stakeholders.
- Ensure compliance with all safety, labor, health, and regulatory standards.
- Participate in long-range planning, capital improvement initiatives, and future development projects.
- Serve as a visible and engaged leader throughout the property, interacting regularly with both guests and employees.
Qualifications:
- Minimum of 10 years of senior hospitality leadership experience, preferably within luxury resorts, boutique hotels, wellness retreats, historic properties, or destination ranches.
- Minimum of 5 years leading senior leadership teams with demonstrated success in mentoring and developing department heads.
- Strong financial acumen with experience managing budgets, forecasting, labor controls, and P&L statements.
- Proven ability to lead operational growth while maintaining elevated guest service standards.
- Experience in luxury wellness hospitality, experiential travel, or lifestyle hospitality preferred.
- Strong understanding of hotel operations including Rooms Division, Food & Beverage, Maintenance, Spa/Wellness, and Events.
- Exceptional interpersonal, leadership, and communication skills.
- Passion for hospitality, historic properties, wellness experiences, and creating meaningful guest connections.
- Ability to thrive in a fast-paced, evolving environment while maintaining attention to detail and operational excellence.
- Experience working with independent luxury properties or destination resorts preferred.
Work Environment:
- Frequent walking and standing throughout the resort property, including outdoor areas.
- Ability to work outdoors in varying desert weather conditions, including heat and seasonal weather fluctuations.
- Ability to lift up to 50 lbs when assisting with operational or guest needs.
- Availability to work evenings, weekends, holidays, and flexible schedules as operational needs require.
- Hands-on leadership style with willingness to assist operational teams as needed.
- Position is primarily based on-site at Rex Ranch with regular interaction with guests, employees, and ownership.
- Must be adaptable, proactive, and capable of leading through periods of growth and change.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
Work Location: In person
