Universal Logistics of Virginia, LLC (A wholly owned subsidiary of Estes Express Lines, Inc) is currently seeking a motivated and experienced District Operations Manager to join our team on one of our (The Home Depot) accounts located in the Worcester, MA.
Essential Functions
Reports to Account Operations Manager or Senior Operations Manager
Lead, guide and direct employees to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe operation
Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion
Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations
Visit Clients’ locations as needed to address issues and concerns, and to build strong inter-company partnerships
Communicate daily with drivers, dispatch, customers, and Sr. Management
Identify areas in need of improvement, develop and execute improvement plan
Supervise all Project Managers, Operation Supervisors and drivers assigned to multiple locations
Develop metrics and set goals for all assigned managers and drivers
Observe and evaluate driver functions and coach drivers on needed improvements
Conduct periodic driver meetings providing training on processes and procedures
Maintain an effective working relationship with other departments such as Safety, Sales, Claims, Loss Prevention, Customer Care, and Fleet Services
Oversee the day-to-day direction and management of operations
Supervise local drivers making deliveries end customer (Business, Homeowner, Jobsite)
Train drivers on customer delivery practices and expectations
Support customer relationship, oversee profit and cost controls
Ensure safety, service and quality measures are followed
Investigate damage claims, accidents and property damage, and negotiate settlements up to $1,500.00
Required for All Jobs
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to always perform the job due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected and must be able to perform all such duties and tasks.
Qualifications
High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background. Bachelor’s degree preferred
One to three years’ experience in customer service and/or transportation
One years’ supervisory experience preferred
Proficient in Microsoft Excel
Excellent communication skills (listening, verbal, written)
Customer service focus
Problem solving and analytical ability
Prioritization and time management skills
Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Estes Minimum Standard
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Benefits Package:
We provide an excellent compensation & benefits package, including:
Matching 401(k) plan program
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Vacation
Personal
Holiday
And many more!
Respond today with interest or for further information!
Job Type: Full-time
Pay: From $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
