Group 1 Automotive is seeking a customer-focused and detail-oriented Service Advisor to join our CJDR Rockwall team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless and positive service experience. This role is responsible for understanding customer concerns, recommending appropriate services, and maintaining strong relationships that drive satisfaction and retention.
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Greet customers promptly and professionally, assessing their vehicle service needs
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Clearly communicate recommended services, timelines, and pricing
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Open and manage repair orders in accordance with dealership and manufacturer standards
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Coordinate with technicians to ensure accurate diagnosis and timely completion of work
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Provide updates to customers regarding repair status and any additional service recommendations
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Verify completed work and ensure customer satisfaction prior to vehicle delivery
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Upsell additional services or maintenance when appropriate
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Handle customer concerns and resolve issues in a timely and professional manner
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Maintain accurate documentation and ensure compliance with dealership processes
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Support service department goals related to revenue, CSI (Customer Satisfaction Index), and efficiency
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Previous experience in an automotive service advisor or customer service role preferred
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Strong communication and interpersonal skills
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Ability to multitask and work in a fast-paced dealership environment
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Basic automotive knowledge or willingness to learn
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Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds, or Workday a plus)
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Strong organizational and problem-solving abilities
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Valid driver’s license and acceptable driving record
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High school diploma or equivalent required; additional training or certifications are a plus
