The Project Manager, Care Experience & Culture Transformation is a strategic and execution-focused leader responsible for driving the end-to-end management of a multi-year transformation initiative to elevate the cancer care experience across UChicago Medicine. Reporting to the Vice President, Chief Consumer Experience Officer, this role will oversee program governance, project execution, cross-functional alignment, and performance management to ensure delivery of a high-impact, patient-centered, and culturally aligned cancer care model. This position operates at the intersection of patient experience, cancer clinical operations, workforce culture, and service excellence, translating strategy into measurable outcomes.
Lead the centralized program management structure for the cancer care experience transformation initiative
Establish and manage program governance, including executive steering committees, workgroups, and reporting cadences
Serve as primary liaison to the Vice President, Chief Consumer Experience Officer; Vice President, Cancer service line; and cancer executive leadership
Ensure alignment with enterprise priorities and objectives, including care experience excellence and workforce engagement
Translate strategic vision into actionable project plans, milestones, and deliverables
Oversee a portfolio of initiatives (e.g., care navigation, communication standards, environment of care, service recovery, digital experience)
Drive disciplined project management methodologies
Identify risks, dependencies, and barriers; implement mitigation strategies proactively
Serves as liaison with external partners to ensure alignment, goal achievement, and in-scope service delivery
Partner with oncology leadership, nursing, physician leaders, operations, HR, and support services to ensure integrated execution
Facilitate collaboration across ambulatory, inpatient, and ancillary services
Align initiatives with clinical workflows to ensure sustainability and adoption
Develop and manage a performance dashboard aligned to key metrics (e.g., HCAHPS domains, patient access, care coordination, workforce engagement, rate of change and adoption, solution effectiveness)
Monitor progress against targets and drive accountability across stakeholders
Use data and internal and external customer voice insights to inform continuous improvement
Lead structured change management efforts to support adoption at scale
Develop executive-level reporting, committee materials, and stakeholder updates
Drive communication strategies that reinforce vision, progress, and impact
Bachelor's degree in healthcare administration, business, public health, or related field
5–8+ years of progressive experience in program management, healthcare operations, or consulting
Demonstrated experience leading large-scale, cross-functional initiatives in complex health systems
Strong project management expertise (PMO structure, governance, risk management)
Experience with patient experience frameworks and metrics (e.g., HCAHPS, CAHPS)
Exceptional executive communication and stakeholder management skills
Strategic Execution: Ability to translate vision into disciplined execution
Influence without Authority: Drives alignment across diverse stakeholders
Analytical Rigor: Uses data to inform decisions and measure impact
Change management: Skilled in managing large-scale behavioral and operational change
Patient-Centered Mindset: Deep commitment to improving the patient and family experience
- Operational Excellence: Strong attention to detail, timelines, and deliverables
