DDP Roofing Services, Inc. is seeking a highly organized, customer-focused Assistant Service Coordinator to join our growing team. Under the supervision of the Service Manager and Service Support Manager, this position plays a key role in supporting the Service Department by coordinating service calls, dispatching technicians, maintaining communication with customers and vendors, and ensuring smooth day-to-day operations.
The ideal candidate is professional, detail-oriented, dependable, and thrives in a fast-paced environment while delivering excellent customer service.
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Answer and respond promptly to customer phone calls and emails with professionalism and urgency
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Schedule and dispatch Service Technicians to customer work orders
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Maintain accurate service department documentation including time records, job logs, reports, and customer communications
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Support after-hours response processes and assist technicians and employees as needed
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Communicate clearly and professionally with customers, employees, vendors, and management
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Maintain positive customer relationships and uphold DDP Roofing’s reputation for quality service
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Assist with processing service call documentation to support payroll and accounting functions
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Ensure compliance with company policies, procedures, and service department standards
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Coordinate with administrative departments including Accounting and Human Resources
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Help identify and resolve customer service or operational issues in a timely manner
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Strong customer service and communication skills
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Excellent organizational and multitasking abilities
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Ability to work independently and prioritize tasks efficiently
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Experience with scheduling, dispatching, or service coordination preferred
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Proficient with Microsoft Office and general computer systems
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Strong attention to detail and follow-through
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Ability to remain professional and calm in a fast-paced environment
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Prolonged periods of sitting at a desk and working on a computer
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Ability to communicate effectively by phone and in person
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Must be able to occasionally lift and carry office materials up to 15–20 pounds
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Ability to perform repetitive tasks such as typing, filing, and data entry
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Ability to move throughout the office as needed during the workday
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Must be able to maintain focus and productivity in a fast-paced office environment
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Established and growing company
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Team-oriented work environment
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Opportunity to make a direct impact on customer satisfaction and daily operations
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Competitive pay based on experience
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Benefits available based on employment status
If you are dependable, organized, and enjoy helping customers while supporting a strong service team, we encourage you to apply!
