As an Underwriting Support Specialist, you will play a critical role in providing support, coordination, and technical assistance to our agents, policyholders and staff in our Personal Lines Department. You will serve as the conduit to facilitate personal lines transactions such as quotations, initiating new business, policy changes, policy renewals, policy assembly and cancellations. Most importantly, you will provide exceptional customer service to internal and external stakeholders.
Key responsibilities of the role include:
- Review, process and/or distribute incoming tasks.
- Process cancellation requests from agents and underwriters.
- Assist underwriters with applications, renewals and premium endorsements.
- Assemble new and renewal policies and endorsements and distribute to agents.
- Perform customer service activities such as responding to emails and handling routine telephone inquiries from agents, underwriters, other departments, and other parties.
- Assist underwriters with information gathering and written correspondence.
- Work directly with underwriting on ensuring the accuracy and completeness of all personal lines transactions in order to maximize the quality of all personal lines insurance products delivered to our customers.
