The Customer Satisfaction Coordinator supports and enhances the customer experience for DART Paratransit and GoLink services, while assisting with quality assurance and contract compliance initiatives. This position is based in Dallas, TX in supporting the DART contract.
Transdev is proud to offer:
- Competitive compensation package of Minimum $23.25 – Maximum $29.00
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 7 holidays
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
Receive, document, investigate, and respond to customer complaints and inquiries.
Conduct customer follow-up via phone, email, written correspondence, and/or in person.
Follow up with clients, providers, passengers, subcontractors, and staff regarding service concerns.
Research trips, GPS data, routing software, camera footage, manifests, and operational records.
Coordinate with dispatch, operations, safety, and subcontractors to resolve issues.
Track complaint trends and prepare daily, weekly, and monthly reports.
Maintain organized and confidential records.
Support quality assurance, compliance, and service improvement initiatives.
Assist with retraining recommendations and corrective action follow-up.
Support special projects and additional operational initiatives as assigned.
Qualifications:
High school diploma or GED required.
Associate’s degree preferred.
One or more years of customer service, transportation, ADA paratransit, GoLink, or call center experience preferred.
Experience working with elderly people and individuals with disabilities preferred.
Strong written and verbal communication skills.
Strong organizational and problem-solving abilities.
Ability to multitask and prioritize work.
Ability to maintain confidentiality.
Ability to work with diverse groups of people.
Knowledge of Microsoft Office and reporting systems.
Knowledge of paratransit routing software is preferred.
Physical Requirements:
The essential functions of this position require the ability to:
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by ourpurpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants:
Job Category: Customer Service
Job Type: Full Time
Work Type: No Remote
Req ID: 8222
Pay Group: ECE
Cost Center: 429
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants:
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
