Summary:
Provides exceptional customer service while supporting the financial center’s goals through relationship building, cross-selling, and daily operational support. Demonstrates a commitment to FNB Core Values, continuous development, and delivering consistent, high-quality service to customers and the communities we serve.
-
Promotes bank products and services to customers and prospects to support business growth and referrals.
-
Identifies opportunities to cross-sell products and services based on customer needs.
-
Actively participates in sales initiatives, team meetings, and other motivational activities.
-
Utilizes available tools, resources, and reports to support proactive selling efforts.
-
Meets or exceeds established referral goals.
-
Builds and maintains positive relationships with customers through in-person, phone, and other interactions.
-
Develops effective working relationships with team members and other departments to support financial center goals.
-
Provides consistent, high-quality customer service in all interactions, both in person and over the phone.
-
Demonstrates professionalism and promotes a positive image of the bank.
-
Supports and reflects FNB Core Values, Quality Standards, and culture in all customer interactions.
-
Processes deposit and loan transactions in accordance with bank policies and procedures.
-
Follows all security procedures and operational guidelines.
-
Complies with all applicable federal, state, and bank regulations and laws.
-
Accurately handles cash and balances drawer within established limits.
-
Assists with additional operational duties, including vault balancing and other branch support functions as needed.
-
Maintains knowledge of bank products, services, and procedures.
-
Participates in training and development opportunities to enhance skills and performance.
-
Represents the bank with a positive and professional image in all interactions.
-
Demonstrates reliability, attention to detail, and accountability in daily responsibilities.
-
Works effectively in a fast-paced environment and adapts to changing priorities.
-
High school diploma or GED required.
-
Previous customer service experience preferred.
-
Cash handling experience preferred.
-
Ability to work effectively in a team-oriented environment
-
Strong communication and interpersonal skills
-
Attention to detail and accuracy in handling transactions
-
Ability to manage multiple tasks in a fast-paced
-
Customer focus and service excellence
-
Team collaboration
-
Sales awareness and referral development
-
Accuracy and attention to detail
-
Reliability and accountability
-
Regular standing, customer interaction, and cash handling required
-
Occasional extended hours may be required to support business needs
