Akron, Ohio | Full-Time, Exempt
At Buckeye State Credit Union, we are guided by our core values:
Connect – We build meaningful relationships with our members, employees, and community by listening, understanding needs, and fostering trust in every interaction.
Simplify – We strive to make banking easy by removing complexity, streamlining processes, and delivering clear, consistent experiences that put our members first.
Adapt – We embrace change with agility and innovation, continuously evolving our services, technology, and approach to meet the needs of our members and a dynamic financial landscape.
We’re looking for a strategic, people-first leader to serve as our next Vice President of Operations! This role is ideal for a forward-thinking leader who thrives on translating vision into action—someone who can balance innovation, operational excellence, and member-first service.
As VP of Operations, you will be a trusted partner to the CEO and a key driver of organizational success—ensuring our strategies come to life through efficient, compliant, and member-focused operations.
- Partner with senior leadership to execute Buckeye’s strategic vision.
- Translate priorities into actionable operational plans with measurable outcomes.
- Drive performance improvements that enhance growth, efficiency, and member value.
- Lead branch and back-office operations to ensure seamless service delivery.
- Champion process improvement and operational efficiency across the organization.
Manage vendor partnerships for operations and compliance, ensuring quality service, regulatory alignment, and strong value.
- Oversee compliance programs (BSA/AML/OFAC), Back Office Operations, and Plastic Cards.
- Serve as a key liaison with regulators and auditors.
- Ensure policies and procedures align with regulatory standards and minimize risk.
Collaborate with branch staff and back-office teams to resolve complex fraud and operational issues, prevent losses, while minimizing fraud risk to the credit union and members.
- 8–10 years of progressive leadership experience in financial services, credit union preferred
- Strong knowledge of credit union operations, lending, and regulatory requirements
- Proven success leading strategic initiatives and operational improvements
- Exceptional leadership, communication, organization, and problem-solving skills
- Bachelor’s degree required; advanced degree or equivalent experience preferred
We offer a competitive salary and a Senior Leadership Incentive Package, along with the opportunity to make a meaningful impact every day.
If you’re a strategic, forward-thinking leader who thrives on building strong teams and reimagining what great service looks like—we want to hear from you.
Apply today at www.buckeyecu.org
