- Be an effective communicator, greet patients and visitors with a smile and warm welcome!
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Answers phone calls, schedules appointments and referrals, transfers patient inquires and ensures patient follow-up by end of business day
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Prepares new patient records, organizes files and updates patient charts.
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Prepare billing packets of each day for billing department
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Schedule and confirm appointments; perform insurance verification, as needed
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Collect co-pays, deductibles and inquire on account balances
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Maintain an organized workspace and perform inventory of administrative supplies
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Fulfill requests for medical records, sports physicals, etc. upon request
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Distribute mail and handle routine correspondence
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Distribute incoming reports and correspondence to update files in patient charts or present to clinical team/leadership for follow-up
High School Diploma preferred
Effective Communication Skills
Proficient computer skills
One Year of Customer Service Experience
One Year of Medical Center Experience
One Year of Call Center Experience preferred
