Join Our Pack!
We’re looking for a warm, energetic Front Desk Associate to join our team! If you enjoy creating exceptional experiences for both pets and their people, thrive in a fast-paced environment, and love being surrounded by wagging tails and happy clients, this may be the perfect opportunity for you.
We are hiring for two locations:
6393 Richmond Avenue, Houston, TX 77057
13500 Furman Road, Houston, TX 77047
About the Role
As a Front Desk Associate, you’re the first friendly face (and voice) that pet parents encounter. You’ll greet guests, manage check-ins and check-outs, book reservations, handle payments, and keep pet parents up to date throughout their pets’ stay. Behind the scenes, you’ll make sure every furry friend’s special needs, feeding instructions, and play preferences are recorded and communicated accurately—because every detail matters when caring for our guests.
This role blends customer service, organization, and a love for animals into one rewarding position. No two days are ever the same—just like no two dogs’ personalities!
What You’ll Do
- Welcome pets and parents with enthusiasm and professionalism
- Handle check-ins, check-outs, and daily updates with accuracy and care
- Book reservations and process payments
- Maintain detailed records for each pet’s stay—feeding, playtime, medications, and more
- Communicate clearly with pet parents and teammates to ensure smooth operations
- Recommend and sell fun add-on services to enhance every pet’s resort experience
- Keep the front desk area clean, organized, and inviting
- Stay positive and collected, even when the lobby is full of excited pups
- Candidates must be 18 years of age or older.
- Proficiency in computer use and strong customer service skills are required.
What Success Looks Like
- A happy, well-informed pet parent who can’t wait to return
- Smooth, efficient front desk operations (and lots of tail wags)
- Accurate records that keep our four-legged guests safe and comfortable
- A supportive, upbeat team environment
What You Bring
- A genuine love for pets and people
- Excellent communication and multitasking skills
- A positive attitude, even on the busiest days
- Strong attention to detail and accuracy
- Comfort with computers and point-of-sale systems
- Flexibility to work weekends and holidays (our guests don’t take those off!)
Perks & Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee discounts
- We believe work is better with dogs, which is why team members receive complimentary daycare for their pets during shifts.
- A fun, team-oriented work environment where your passion for pet's shines
Ready to Bring the Joy?
If you’re ready to make tails wag and smiles shine, apply today and join a company that celebrates pets, people, and purpose every single day.
Pay: From $11.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years have you worked at a Pet facility?
- Do you have any sales experience? If so, how many years?
Work Location: In person
