GENERAL RESPONSIBILITIES:
Upside413 is a public agency operating for the benefit of all citizens. Personnel shall conduct themselves in a manner respectful of all clients and shall adhere to Upside413’s mission and goals. Personnel shall act in such a way as to create a positive image of the Agency.
Personnel will act in a professional manner while relating to Upside413 staff, clients and business contact seeking to resolve differences or complaints through appropriate agency procedures.
All personnel are responsible for adherence to UpSide413’s personnel policies, including the prevention of conflict of interest, misuse of funds, or abuse of trust and are responsible for reporting known misconduct to an Executive Director and/or Director of Operations.
All personnel shall respect the legal and moral rights and privacy of confidential information due all clients and are responsible for upholding UpSide413’s affirmative action policies.
POSITION SUMMARY: This position is responsible for coordinating and facilitating community-based mediation and dispute resolution services, including housing disputes that have not yet entered the court system, school mediations at assigned schools, and other community-based matters. The Community Mediation Coordinator facilitates screening, intake, scheduling, mediation services, outreach, and follow-up support to individuals seeking early conflict intervention and resolution.
The position emphasizes relationship-building and early intervention, so this individual will serve as the primary outreach and community engagement representative for the Center.
PRIMARY RESPONSIBILITIES:
· Report to and work in cooperation with the Program Director and Executive Director and other Center Staff to ensure program quality assurance and advancement of the mission of the Center.
· Coordinate all community-based referrals, including screening, intake, case preparation, and mediation services. Responsibilities include facilitating mediations directly or assigning and supporting mediators for matters involving housing issues, neighbor disputes, school and family conflicts, organizational/community conflicts, and other appropriate cases.
· Serve as the Center’s primary outreach representative by developing and maintaining relationships with community partners, increasing awareness of mediation services, conducting outreach presentations, creating and sending quarterly newsletters, and strengthening referral networks throughout the community.
· Help coordinate volunteer mediator scheduling, mentorship, yearly evaluation, continuing education opportunities, and compliance with Center policies and program requirements.
· Continuing education: Assist in conducting and attending trainings to develop feedback and other relevant skills for self and others.
· Maintain accurate case files, including mediation agreements, data collection forms, outreach efforts, and program documentation, in the RAM case management system. Generate periodic reports related to caseload activity and outcomes.
SECONDARY RESPONSIBILITIES:
· Ensure effective and efficient high-level inter-agency/inter-program coordination.
· Assist in program administration tasks including answering incoming calls and monitoring inquiries to the Center.
· Attend Community Mediation Center Grant Program-related meetings, scheduled supervision meetings, and mandatory agency meetings/trainings and other relevant trainings.
· Provide direct dispute resolution services when necessary for court-connected cases. This includes training and mentorship to mediate summary process and small claims cases when needed.
· Special projects: Assists as necessary with specific tasks or projects as assigned by the Program Director and/or Executive Director within the mission of the Center.
QUALIFICATIONS REQUIRED:
· At least 1 year of experience and/or background with mediation.
· Intermediate-level administrative or coordination experience preferred.
· Completion of a Basic Mediation Training course of at least 30 hours with the ability to mediate independently.
· Associate or bachelor’s degree in related field.
(Additional appropriate education may be substituted for two years of dispute resolution experience or additional directly related experience may be substituted for education)
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
· Intermediate computer skills: proficiency with email, Microsoft office, Access based programs and ability to learn new computer programs.
· Excellent oral, written, and organizational skills.
· Excellent phone and video-conferencing skills.
· Excellent interpersonal and communication skills.
· Ability to maintain and nurture relationships with partners and funding agencies.
· Ability to manage large caseload with multiple priorities.
· Ability to work independently, utilize sound judgment in making decisions, and appropriately incorporate guidance from supervisors.
· Sensitivity to cultural and socioeconomic diversity.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: In person
