Lead with Heart. Set the Tempo.
Join the team of our brand-new Tempo by Hilton Manassas, where hospitality meets heart, balance, and purpose. As Guest Service Manager, you’ll help set the tone for how we welcome, serve, and delight our guests — creating a workplace and guest experience that moves with intention and warmth. We’re seeking a hands-on, servant-hearted leader who leads by example, inspires confidence, and builds a team rooted in care, connection, and excellence.
What You’ll Do...Lead & Inspire
- Recruit, train, and motivate front desk associates to deliver genuine, elevated service.
- Foster a positive, inclusive culture that reflects Holladay Hospitality’s core values.
- Lead by example, inspiring confidence, accountability, and teamwork.
Create Exceptional Guest Experiences
- Ensure every arrival, stay, and departure is seamless and memorable.
- Handle guest concerns with empathy and professionalism, always protecting brand integrity.
- Collaborate with Housekeeping, Engineering, and F&B to deliver cohesive guest experiences.
Drive Operational Excellence
- Oversee scheduling, payroll, and efficient daily front office operations.
- Support onboarding and training as the hotel grows.
- Partner with leadership to elevate guest satisfaction and achieve performance goals.
What You Bring
- 3+ years of hotel front office / guest service management experience (Hilton experience preferred).
- Strong leadership and communication skills with a servant-leader mindset.
- Knowledge of Hilton systems (OnQ, HotSOS) a plus.
- Flexible schedule including evenings, weekends, and holidays.
- A proactive, solutions-focused approach and a true heart for hospitality.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Hotel management: 2 years (Required)
- Front desk: 2 years (Preferred)
Work Location: In person
