CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
At CodeRabbit, we seek an exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas theater. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.
Great candidates often have these qualifications:
At least 2 years of experience in technical support, software engineering, or another customer-facing, technical role
Great candidates may also have one or more of these qualifications:
Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field
Collaborative Humans: Prioritizing collective intelligence
Fearless Innovators: Turning obstacles into growth opportunities
Persistent, Passionate Developers: Thriving on complex, long-term challenges
Impact-Driven Creators: Crafting intuitive tools for developers
Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world
Base pay range for this role is $115k-$190k. Actual salary will be based on job-related skills, experience, and location.
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
Compensation Range: $115K - $190K
