Job Title: Fraud Operations Specialist I
Location: Overland Park, KS 66251
Duration: 05 months contract
Pay Range: $(21.00 – 22.00)/hr on W2 all-inclusive without benefits
Hybrid: This role will be hybrid, 3 days office/2 days remote after training is complete
Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST.
Training hours will be 8:00-5:00 CST.
Job Description:
· At least 1 year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
· This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
· Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
· Evaluate fraud trends related to fraudulent orders and identity theft.
· Perform research and draw conclusions.
· Researches and/or notifies appropriate internal staff for customer verification or legal action.
· Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
· Investigates and responds to fraud escalations
· Establishes and improves fraud-related process.
· Identifies issues and recommends solutions on team projects.
· Must be able to work flexible schedule including nights, weekends and holidays.
Position Summary:
· Reviews, identifies, and deters fraudulent activity.
· Takes inbound calls and referrals from victims of fraudulent activities.
· Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Position Requirements:
· Must have excellent conversational skills in English
· Experience navigating multiple computer screens and programs while interacting with customers on the phone.
· High School diploma or equivalent
· One year experience operating a computer in a Windows based environment
· One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills
· What does a typical day look like? (daily tasks)
· Phone calls, using slack to communicate to the team and reviewing documents to validate identity
Preferred background/prior work experience:
· Customer service and call center skills.
· Priority soft skills
· Good tone and communication skills as wells as listening skills
· Role will support Fraud Mgmt.
Job Type: Contract
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Work Location: In person
