Reports To: Parts Manager / Parts Director
Schedule: Full-Time
M-F (8:00AM - 5PM)
Summary: The Parts Counter person assists customers and service technicians by selling, sourcing, and providing automotive parts over the counter, through the service department, and via phone inquiries. This role supports inventory accuracy, order fulfillment, and customer satisfaction while maintaining compliance with company and regulatory standards.
Essential Duties:
- Assist retail and internal service customers in selecting and purchasing required parts in a friendly, professional, and efficient manner.
- Answer incoming phone calls and provide price quotes, availability information, and product details.
- Notify the Parts Manager of out-of-stock parts, materials, or inventory concerns requiring immediate attention.
- Notify service advisors and customers when special-order parts have been received and are ready for installation or pickup.
- Replenish assigned inventory and maintain accurate stock levels daily.
- Prepare and process orders for shipment, delivery, or customer pickup.
- Maintain cleanliness and organization of front and back counter areas.
- Participate in all required and optional training programs.
- Maintain knowledge of and comply with all federal, state, and local regulations affecting parts sales.
- Maintain a professional and courteous attitude, appearance, and communication style.
- Remain compliant with all required company HR training.
- Other tasks as assigned.
Qualifications:
- High school diploma or general education degree (GED) required.
- Two years of related experience and/or training preferred.
- Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Proficient in basic math skills.
- Capable of speaking with customers and employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence
Laura Automotive Group is the largest volume Buick and GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.
At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application.
Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Company 401(K)
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Health Insurance
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Direct Deposit
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Optional Aflac
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Paid Time-Off
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Paid Holidays
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Family-owned Business
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Hires from within
