Job Overview
A billing clerk at a telephone and internet company typically performs a variety of tasks related to managing customer accounts and billing information. Their duties may include:
- Processing Customer Invoices: Generating and issuing bills to customers for telephone and internet services, ensuring the accuracy of charges based on usage, plans, and any discounts or promotions.
- Account Management: Maintaining and updating customer billing records, including personal information, payment history, and service plans.
- Payment Processing: Receiving payments from customers via various methods (credit/debit cards, checks, online payments), and recording these transactions accurately.
- Addressing Billing Discrepancies: Investigating and resolving any billing disputes or discrepancies by liaising with customers and other departments, ensuring correct charges are applied.
- Monitoring Payments: Keeping track of overdue accounts and following up with customers for payment reminders, potentially assisting with collections efforts.
- Data Entry and Record-Keeping: Ensuring all billing data is accurately entered into the system and stored securely for future reference.
- Preparing Reports: Compiling regular reports on accounts receivable, revenue, and other billing-related metrics for management review.
- Customer Service: Assisting customers by answering questions related to their bills, payment methods, and any billing issues, often providing clarification on charges.
- Updating Billing Systems: Updating pricing structures, service changes, and new features within the billing software to ensure proper customer invoicing.
- Compliance: Ensuring all billing practices adhere to company policies and regulatory requirements, particularly regarding consumer protection and data privacy.
- Coordination with Other Departments: Communicating with sales, customer service, and technical teams to ensure that customer accounts are correctly set up and billed according to their service usage and plan selections.
These responsibilities may vary depending on the company’s specific processes, but they generally involve both administrative and customer-facing tasks focused on accurate billing and payments.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
