Provides excellent and expeditious client experience; greets clients, responds to questions, processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within business operations software. Escalates complex matters to senior staff. A minimum of 6 months of job-related experience is required.
The base hourly range for this position is $15.00 - $19.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits include:
- 401k - NVA matches 50% of the first 6% of your contribution
- Paid Vacation and Sick Leave
- Employee Pet Discount
- Uniform Stipend
- this position is eligible for a periodic bonus
The schedule for this position is: Monday 2pm-7pm, Wednesday 8am-2pm, Thursday 8am-6pm, and alternating Saturdays from 8am-1pm.
