Access Services Associate – REMOTE (Philadelphia, PA – First Day Onsite)
$21/hr | Full-Time | 13-Week Contract (Likely Extension)
Start Date: 6/22
Position Overview
The Access Services Associate (ASA) is a remote, high‑volume customer service role supporting Penn Medicine ambulatory practices in a call center environment. This position handles patient interactions including scheduling, registration, referrals, and pre‑authorizations. Candidates must demonstrate exceptional customer service, strong communication skills, and the ability to work efficiently in a metrics‑driven environment.
This is a remote position, but Day 1 is onsite at:
3535 Market Street, Philadelphia, PA
(for computer pickup, system setup, and orientation)
Schedule & Assignment Details
- Mon–Fri, 8-hour shifts between 8a-430pm
- Shift preferences will be considered
- Pay Rate: $20- 21/hr
- Contract: 13 weeks with likely 13‑week extension
- Start Date: 8/10
- Interviews: Via Microsoft Teams
Work Expectations
- Remote work after Day 1 orientation
- Must remain at workstation for entire shift
- Includes 30‑minute unpaid lunch + two paid 15‑minute breaks
- Must clear call queue before clocking out, which may require staying past scheduled end time
- Call Center Metrics:
- 50–80 calls/day
- 5–6 minutes average call time
- All calls and computer activity recorded for QA and performance
Ideal Candidate Background
- Experience in call centers, medical office front desk, PSR, or reception
- Strong customer service and communication skills
- Highly preferred: Working knowledge of EMR systems
- Ability to multitask in a fast‑paced, metrics‑driven environment
- Comfortable with medical terminology and insurance basics
Key Responsibilities
- Schedule appointments, complete registrations, process referrals, and handle pre‑authorizations
- Document all interactions thoroughly in the EMR
- Follow department protocols and meet Access Center service level goals
- Communicate expectations clearly to patients regarding appointments, records, referrals, and copays
- Maintain up‑to‑date knowledge of insurance requirements
- Troubleshoot phone or system issues and follow downtime procedures when needed
- Support service recovery efforts and escalate issues appropriately
Education Requirements
- High School Diploma or GED required
- Associate’s or Bachelor’s degree may substitute for experience
Intersted? Apply Now or contact Lizzie directly at 708-292-8461
#allied2misc
Pay: $21.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 2 years (Required)
- Medical terminology: 1 year (Required)
- Epic: 2 years (Required)
Ability to Commute:
- Philadelphia, PA 19092 (Preferred)
Work Location: In person
