Haven is seeking a highly motivated and customer-focused Bridge Admin Specialist to provide exceptional service across multiple retail locations. This role requires a strong communicator who can juggle multiple tasks, handle customer inquiries efficiently, and make informed product recommendations. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, high-intensity environment.
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Answer inbound calls and return customer inquiries for up to 12 retail locations.
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Provide accurate information on store hours, directions, and general inquiries.
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Assist customers by identifying their needs and making the best product recommendations.
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Handle specific product-related questions with in-depth knowledge and professionalism.
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Deliver a seamless customer experience, ensuring satisfaction and brand loyalty.
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Efficiently manage multiple tasks while maintaining a high level of accuracy and service quality.
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Utilize CRM systems and call management software to track and log customer interactions.
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Communicate effectively with retail teams to relay customer needs and insights.
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Stay updated on product knowledge, promotions, and company policies to provide accurate information.
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Identify customer pain points and escalate complex issues to the appropriate teams.
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Work closely with retail leadership and store teams to improve service efficiency.
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Participate in training sessions to enhance product knowledge and customer engagement strategies.
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Provide feedback on common customer concerns to help refine company policies and FAQs.
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Must be at least 21 years old.
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Proven experience in a customer service, call center, or retail environment.
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Strong verbal communication skills with the ability to handle customer inquiries professionally.
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Ability to multi-task and manage a high volume of calls efficiently.
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High level of attention to detail and problem-solving skills.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Ringcentral and CRM/call center software.
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Proficiency in navigating Haven’s website and inventory system
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Ability to work in a fast-paced, high-intensity environment while maintaining quality service.
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Experience in cannabis retail or related industry is a plus.
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Knowledge of point-of-sale (POS) systems and customer management tools.
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Bilingual abilities are a plus but not required.
This is a desk-based role, located at one of Haven’s retail locations. While primarily phone-based, the position may require occasional site visits to other locations to engage with employees and gather insights. Some industry events or meetings outside the primary office may be required.
At Haven, we are a team of high achievers committed to excellence and customer satisfaction. This position is not for everyone—we expect dedication, adaptability, and a passion for delivering exceptional service. If you thrive in a fast-paced environment and love helping customers, this role is for you.
