Central Washington University is recruiting a Service Desk Manager to join our CWU Service Desk team in Ellensurg, Washington. This role is an important member of our team as they enhance for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a competitive salary plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.
Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator.
The Role:
The Service Desk Manager is a working manager responsible for leading a team of staff focused on providing technical support to the entire CWU campus community. This position also serves as the senior technical resource for the Service Desk to assist in troubleshooting issues, providing support coverage when team members are absent and during times of high call volume, and monitoring incoming calls during off-hours (weekends, evenings, and holidays). The Service Desk Manager also serves as the Change Management Manager for the IS Change Management process, and Incident Manager for the IS Incident Management process.
All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence. This position directly affects the vision, mission, and values of Central Washington University by practicing and promoting responsible stewardship of our technology resources, creating a welcoming and supportive environment, and through sustainable procedures that ensure the economic health of the university.
