Job Overview
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during evening and over night shifts. The ideal candidate will possess strong customer service skills, a keen attention to detail, and the ability to handle guest inquiries and transactions efficiently.
Experience with Wyndham hotels will be considered first.
Synxis Property Hub or Synxis Experience will be extremely beneficial.
Responsibilities
- Greet guests upon arrival and provide a warm welcome, ensuring a positive first impression.
- Manage check-in and check-out processes for guests, including processing payments and issuing room keys.
- Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
- Maintain accurate records of guest accounts and transactions throughout the night shift.
- Conduct nightly audits of financial transactions, ensuring all reports are accurate and complete.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Uphold hotel policies and procedures while maintaining a high standard of customer service.
Experience
- Previous experience in guest relations or customer service within the hospitality industry is preferred.
- Familiarity with hotel management software is advantageous; training will be provided as needed.
- Strong communication skills; bilingual or multilingual abilities are a plus for enhancing guest interactions.
- Ability to work independently during night shifts while maintaining focus on tasks at hand.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Ability to Commute:
- Greenfield, IN 46140 (Required)
Work Location: In person
