Toyota Universe, located at 1485 US Highway 46 in Little Falls, NJ, is a reputable automotive dealership dedicated to providing exceptional customer service and building lasting relationships with clients. Our commitment to excellence and community engagement has earned us high ratings and a trusted reputation in the industry. Overview
We are seeking an energetic and detail-oriented Customer Relations Manager to lead our customer service team. In this pivotal role, you will oversee customer interactions, enhance satisfaction levels, and drive loyalty through effective communication, problem-solving, and leadership. Your enthusiasm and strategic approach will ensure our customers experience the highest level of care and support. Duties
- Lead, motivate, and supervise the customer service team to deliver outstanding service experiences
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty
- Manage customer inquiries, complaints, and feedback with professionalism and promptness
- Coordinate with sales, management, and other departments to address customer needs effectively
- Conduct analysis of customer feedback and service metrics to identify areas for improvement
- Negotiate resolutions that align with company policies while ensuring customer satisfaction
- Train team members on communication skills, product knowledge, and conflict resolution techniques
Requirements
- Proven experience in customer service management or supervisory roles within a fast-paced environment
- Strong leadership skills with the ability to inspire and guide a diverse team
- Excellent communication skills in English; multilingual abilities are a plus
- Demonstrated project management capabilities with a focus on process improvement
- Analytical skills to interpret customer data and develop actionable insights
- Proficiency in negotiation, sales strategies, and conflict resolution techniques
- Experience in managing multiple projects simultaneously while maintaining attention to detail
Join us as a Customer Relations Manager and become a vital part of our dynamic team! Your leadership will directly impact our customers' experiences, fostering loyalty and elevating our brand reputation. We value energetic professionals who thrive on building relationships, solving problems creatively, and leading teams toward excellence.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
