Thrive is hiring a candidate to join our Client Success Team - Wholesale Inventory Optimization Software to provide technical and user support to our clients and follow the appropriate escalation procedures. The successful candidate is one who can develop positive working relationships both externally and internally, as well as someone who exhibits effective and timely communication with customers, co-workers, and their manager.
Essential Requirements:
- Provide technical and user support to our clients; follow the appropriate escalation procedures.
- Write SQL queries to report and analyze our client databases and to be able to debug issues as required.
- Write and edit batch scripts to support our software’s background processes and to be able to debug issues as required.
- Assist with building new client systems utilizing our SaaS solutions.
- Respond to client support issues via email and phone.
- Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions.
- Demonstrates strong analytical and problem-solving skills working independently and with the team.
- Initiative and willingness to go the extra mile for our customers and coworkers.
- Assist in Project Management for upcoming deadlines related to new clients and for managing policy changes with existing clients
- Work primarily in the office in Marietta, GA
Skills and Qualifications:
Education: Bachelor’s degree in Operations Management, Systems or Process Engineering, Supply Chain Management or similar
Experience: 3-plus years’ SQL experience
Other skills/qualities desired include:
- Self-starter requiring minimum supervision
- Strong analytical and problem-solving skills
- Excellent communication skills both written and verbal.
- Ability to write complex MS SQL queries.
- Proficient in MS Excel (knowledge of pivot tables and data import)
- Knowledge of file transfer protocols and management of FTP servers
- Strong attention to detail
- Ability to communicate well with clients and co-workers.
- Interest in learning and developing new technical skills.
- Experience in Wholesaler Supply Chain Planning or Inventory Management a plus.
