Job Title: Bilingual Claims Representative
Department: Claims
Reports to: Claims Manager
Aegis Administration is a leading administrative services company that specializes in providing top-notch support for claims management. We are committed to delivering exceptional service to our clients, and we are currently seeking a highly motivated and customer-oriented Bilingual Claims Representative to join our dynamic team.
As a Claims Representative, you will be a critical part of our claims management team, responsible for providing efficient, accurate, and professional support to our clients. Your primary responsibilities will include:
Responsibilities:
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Process and manage warranty claims in a timely and accurate manner.
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Communicate with policyholders, claimants, and other stakeholders to gather information and clarify details.
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Investigate and assess claims to determine their validity and eligibility.
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Handle claim inquiries, provide information, and address customer concerns effectively.
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Maintain detailed records and documentation of all claim transactions.
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Collaborate with colleagues, supervisors, and other departments to resolve complex claim issues.
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Ensure compliance with all relevant regulations and company policies.
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Utilize computer systems and software to manage claims data efficiently.
Qualifications
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Fluent in both English and Spanish a plus
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High school diploma or equivalent; bachelor’s degree preferred.
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Previous experience in claims processing or a related field is a plus.
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Excellent communication and interpersonal skills.
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Strong problem-solving and analytical abilities.
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Attention to detail and a commitment to accuracy.
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Proficient in the use of computer applications and software.
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Knowledge of insurance regulations and practices is an asset.
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Customer service-oriented mindset.
