The Customer Service Representative / Dispatcher serves as the first point of contact for all HVAC and Plumbing inbound and outbound calls. This role is responsible for scheduling service calls and maintenance appointments, while strategically building technician schedules based on location, job type, and priority.
This position requires strong communication with the office manager and team, along with the ability to multitask administrative duties while maintaining full visibility of the service schedule at all times. Responsibilities include, but are not limited to, booking appointments, coordinating maintenance visits, providing technician ETAs, reviewing customer history, and answering questions related to completed or upcoming work.
The dispatcher is also responsible for dispatching technicians as needed and ensuring all relevant job details are communicated clearly. This role requires the ability to stay composed under pressure, manage schedule changes, assist with purchase orders, and support daily operational needs.
Qualifications and Skills Include (but are not limited to):
Team-oriented
Strong communication skills
Confident and professional on the phone
Courteous and approachable
Compassionate and customer-focused
Problem-solving mindset
Flexible and adaptable
Typing Requirement: Minimum 55 WPM
Compensation: Based on experience ($23–30/hr) + quarterly bonus and weekly spiffs
Visit our website: http://www.dialonesonshine.com/
"Our mission is to grow our home service business by providing unmatched customer service. Through our business we will improve our team, our community, our workplace, and our employees' lives. We take the time to focus on our customers' needs and safety, building long-term relationships based on trust. We maintain a fun work environment where employees can grow, develop their skills, and achieve both personal and professional goals."
Candidates will be considered after submitting a resume and completing a Culture Index assessment.
All candidates are subject to a criminal background check and drug screening during pre-employment.
Dial One Sonshine is an equal opportunity employer and does not discriminate based on age, ancestry, color, disability (mental or physical), family care or medical leave status, gender, gender identity or expression, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religion, sex (including pregnancy, childbirth, breastfeeding, or related conditions), or sexual orientation.
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer Service in Home Services (HVAC, Plumbing etc.): 1 year (Preferred)
Language:
Ability to Commute:
- Santa Ana, CA 92704 (Required)
Work Location: In person
