- Negotiates and documents payment arrangements for eligible accounts within approved
guidelines; explain terms and deadlines; guidelines and escalates exceptions or complex
matters as needed
- Researches and resolves routine posting issues and customer account discrepancies;
documents actions taken and escalates complex matters appropriately.
- Utilize revenue systems and standard office software to process transactions, maintain
account notes, and produce routine reports.
- Performs other duties as assigned.
PERFORMANCE STANDARD
Employees are expected to work as a team to provide excellent service, protect the integrity of
public funds, follow internal controls, and demonstrate professionalism and the highest level of
ethics.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates a commitment to quality customer service, including adherence to service
standards and responsiveness to customer needs.
- Working knowledge of cash handling practices, internal controls, and basic accounting
concepts related to receipting, balancing, and recordkeeping.
- Ability to collect and process payments accurately in a high-volume environment and
maintain appropriate documentation and audit trails.
- Ability to explain payment obligations and options clearly and establish payment
arrangements within approved guidelines while maintaining professionalism and
consistency.
- Ability to research routine account issues, identify discrepancies, and take appropriate
corrective steps within established procedures; escalates complex cases appropriately.
- Experience using revenue systems and standard computer applications to complete
work with reasonable speed and accuracy.
- Ability to exercise sound judgment, maintain confidentiality, and handle sensitive
financial matters with discretion and integrity.
- Ability to plan and organize work, manage competing priorities, and meet deadlines.
EDUCATION AND EXPERIENCE
TREASURY SPECIALIST I: Requires a High School Diploma or GED and one (1) to three (3)
years experience in cash handling, revenue collection, customer financial services, banking,
