About Us
BonVoyageAZ is one of Arizona's fastest-growing short-term rental management companies recently named the best in Arizona by AirDNA. We manage properties across the state, handling everything from listing and pricing to turnovers, maintenance, and guest support, all while delivering memorable stays for guests and strong returns for owners.
Role Summary
We're looking for an Operations Manager to run the day-to-day of our STR portfolio. You'll own guest experience, vendor and cleaning coordination, and team performance — keeping every property guest-ready and operating at a high standard. This is a hands-on leadership role for someone who thrives on logistics, problem-solving, and high standards. STR experience is a plus, but we're equally excited about strong operators from other fast-paced, service-driven fields — like restaurant, hospitality, or retail management.
What You'll Do
- Oversee daily operations across all managed properties, ensuring 5-star guest readiness
- Coordinate and schedule cleaning, turnover, and maintenance teams; hold vendors to quality and timing standards
- Manage guest communications and resolve issues quickly across booking platforms
- Monitor listings, calendars, and dynamic pricing to maximize occupancy and revenue
- Handle escalations — late check-ins, maintenance emergencies, guest complaints — with calm and speed
- Hire, train, and lead operations/support staff and contractors
- Track KPIs (occupancy, review scores, response times, turnover quality) and continuously improve processes
- Manage supplies, inventory, and property standards across the portfolio
What We Offer
- Competitive base salary of $60,000–$70,000, depending on experience
- Performance bonus of up to 10% of base, tied to the metrics that matter — occupancy rates, guest review scores, turnover quality, and portfolio growth. When the company wins, you win.
- Paid time off and holidays
- A collaborative, high-energy team that values initiative, ownership, and doing things the right way
What We're Looking For
- 3+ years managing a team in a fast-paced, service-oriented environment (e.g., restaurant, hospitality, retail, or property management)
- Proven team leadership and vendor/staff management experience
- Strong organizational skills — you juggle many moving parts without dropping details
- Excellent communication and customer-service instincts
- Problem-solver who stays composed under pressure and available for occasional after-hours issues
- Comfort learning new software and systems quickly
- Valid driver's license and ability to travel between properties as needed
Nice to Have
- Experience in short-term rental or vacation rental management
- Familiarity with STR tools (Guesty, Hostaway, OwnerRez) or revenue/pricing tools (PriceLabs, Wheelhouse)
- Bachelor's degree
- Knowledge of the Arizona STR market and local regulations
- Bilingual (English/Spanish)
Pay: $60,000.00 - $70,000.00 per year
Benefits:
Work Location: In person
