Medical Receptionist
Bloom Natural Health
West Hartford, CT
We are looking for a bright, energetic, and motivated individual who is eager to be part of a collaborative team dedicated to providing exceptional natural healthcare to our community. The ideal medical receptionist candidate is hardworking, proactive, and takes pride in staying engaged, finding ways to help, and contributing to the success of the practice every day.
Our practice is inclusive and welcoming to all people, and we strive to exceed our patients' expectations through outstanding service, compassionate care, and attention to detail. That same philosophy extends to our workplace, where we value integrity, accountability, teamwork, and meaningful work in a positive, upbeat environment.
If you have a positive attitude, excellent communication skills, a strong work ethic, and a genuine passion for helping others, we'd love to hear from you!
Hours are:
Tuesday 10a-7p
Thursday 8:30a-5p
Friday 7:45a-5p
Duties:
Essential Duties and Responsibilities
- Deliver exceptional customer service by answering phones professionally, screening calls, taking accurate messages, checking patients in and out, scheduling appointments, and responding to patient needs promptly, courteously, and efficiently.
- Perform front office responsibilities including insurance verification, updating patient demographics and insurance information, collecting co-pays, payments for services and supplements, obtaining required signatures, ordering specialty laboratory kits, and maintaining accurate inventory of medical supplies. Assist with refilling the dispensary and fulfilling patient supplement refill requests.
- Develop a thorough understanding of our natural healthcare services, testing, and nutritional products in order to confidently educate and assist patients with purchases and general questions.
- Conduct Resting Metabolic Rate (RMR) testing on Fridays according to established protocols.
- Maintain a clean, organized, and welcoming reception area, waiting room, and front office while proactively identifying tasks that contribute to an efficient and professional environment.
- Perform administrative duties including scanning, filing, photocopying, faxing, data entry, and maintaining accurate electronic medical records.
- Work collaboratively with providers and team members, demonstrating flexibility, initiative, accountability, and a willingness to assist wherever needed to support daily operations and exceptional patient care.
- Maintain strict confidentiality of patient information and comply with all HIPAA policies, practice procedures, and applicable regulations.
- Participate in staff meetings, trainings, and continuing education as required.
- Perform additional duties and responsibilities as assigned by Management to support the needs of the practice.
Competencies
- One year of medical office or customer service experience is preferred.
- Demonstrates exceptional customer service skills with a warm, professional, efficient and compassionate demeanor.
- Reliable, dependable, and punctual with a strong work ethic and commitment to accountability.
- Excellent verbal and written communication skills with the ability to remain calm, kind, and professional in all situations.
- Strong computer skills with the ability to quickly learn electronic medical records (EMR) systems and other office software.
- Strong mathematical and problem-solving skills with the ability to accurately process payments, balance transactions, and maintain attention to detail.
- Highly organized with exceptional attention to detail and accuracy.
- Ability to prioritize responsibilities, manage multiple tasks simultaneously, and thrive in a fast-paced environment.
- Self-motivated with the initiative to identify work that needs to be done, remain productive throughout the day, and contribute to the success of the team.
- Demonstrates flexibility, adaptability, and a willingness to learn new skills, accept feedback, and embrace change.
- Works collaboratively with physicians, management, and team members while maintaining professionalism, integrity, and respect.
- Maintains strict confidentiality and exercises sound judgment when handling sensitive patient information.
Compensation:
· Starting position is $18-$20 (depending on experience)
Job Type:
· Part-time
Benefits:
- On-the-job training
- Simple IRA with employer match (available once eligibility requirements are met)
- Supplement discount
- Wellness program
Healthcare setting:
Schedule:
Tuesday 10a-7p
Thursday 8:30a-5p
Friday 7:45a-5p
Ability to commute/relocate:
- West Hartford, CT 06107: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Computer skills: 1 year (Required)
- Medical Receptionist: 1 year (Preferred)
Work Location: In person
Send Cover Letter and Resume to [email protected]
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid training
- Wellness program
Application Question(s):
- In addition to the listed work schedule, are you available to help cover the reception desk when a team member is out sick or on vacation?
Experience:
- Computer skills: 1 year (Required)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
