Do you enjoy a fast-paced, dynamic work environment? Are you innovative, empathetic, and committed to achieving the best outcomes for everyone? Do you want to be a part of a team that appreciates you and works as hard as you do? If this describes you, apply now at the Sleep Centers of Middle Tennessee ("SCMT"). Our team believes in and embraces our Core Values of:
- Demonstrate commitment: We are loyal to our team members, patients, and referring providers who are committed to achieving the best outcomes for the greater good.
- Display relational empathy: We understand that relationships thrive with effective communication through active listening, putting ourselves in other's shoes, and authentic caring about others’ success.
- Win-Win-Win: We do great things together as a team, not as individuals. We ensure that each of our actions is in the best interests of our patients, our people, and our practice.
- Embrace and drive change: There’s always a better way—and we won’t rest till we find it. We know that all growth requires change. We actively commit to transforming the field of sleep medicine for the good of our patients and team members. Our team members embrace and drive personal change to adapt and grow with us.
AS A MEDICAL FRONT OFFICE COORDINATOR/MEDICAL ASSISTANT, YOUR DUTIES INCLUDE:
- Assist with all aspects of clinic for patients and staff as follows:
- Call daily to confirm patients on the schedules for the next day and fill any slots where patients have rescheduled or cancelled
- Control move up list by monitoring and moving those patients as others reschedule or cancel
- Assist or fill in for the Medical Front Office Specialist when needed
- Schedule appointments accurately by reviewing the details with the patient including date, time, and location.
- Use FormDr to pull new patient paperwork and enter in the EMR accurately and in a timely manner
- Works the clinic fax box daily
- Schedules Outgoing Referrals as needed
- Assists in checking Insurance Eligibility and entering all co-pay/payment information in the general notes on the appt screen
SKILLS & BACKGROUND YOU'LL NEED:
- Strong knowledge of EMR
- Proven customer/patient support experience.
- Ability to manage your time effectively
- Desire to collaborate for the benefit of your team
- Excellent communication skills, demonstrates active listening
- Prioritize tasks effectively
- General knowledge of insurance authorizations and terminology
- Appointment scheduling
- Knowledge of HIPAA
- Carefully adhere to HIPAA standards and procedures to ensure the privacy and confidentiality of our patients’ personal and medical information in every interaction.
- Understand and practice regulatory standards and organization policies and procedures including but not limited to: OSHA, infection control, and patient care policies and procedures.
BENEFITS: Competitive benefits apply only for FULL-TIME team members.
OTHER INFORMATION: High school diploma or GED. Applicant will be required to pass a background check. Requires infrequent lifting, not more than 20 pounds (with help) and/or carrying objects weighing up to 20 pounds. May be prolonged periods of sitting; moderate amount of walking, stooping and standing. It is necessary to view and type on computer screens. SCMT is a smoke free workplace.
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office experience: 1 year (Preferred)
- EMR systems: 1 year (Preferred)
Work Location: In person
