SpecialEyes Pediatric & Special Needs Vision Clinic
New Bern, NC
Do you love working with children and making families feel welcome?
SpecialEyes Pediatric & Special Needs Vision Clinic is looking for a compassionate, organized, and energetic Front Desk Patient Coordinator to join our team.
This is much more than a receptionist position. Our front office team is the heart of the patient experience, helping children, parents, caregivers, and individuals with special needs feel comfortable from the moment they walk through our doors.
Every day is different, and the ability to connect with children and help put nervous families at ease is one of the most rewarding aspects of this role. A genuine love for working with pediatric and special needs patients is essential. If you enjoy building relationships, thrive in a fast-paced environment, love multitasking, and take pride in providing exceptional customer service, we'd love to meet you.
About Us
SpecialEyes Pediatric & Special Needs Vision Clinic is an independently owned specialty optometric practice dedicated to providing personalized eye care for infants, children, teens, and individuals with special needs. We are part of a family of locally owned practices that also includes New Bern Family Eye Care, Creekside Family Eye Care, and Pamlico Family Eye Care.
For generations, families throughout Eastern North Carolina have trusted us with their eye care. We work diligently to create a warm, welcoming environment that promotes patient-centered care while fostering a supportive culture for our team.
What You'll Do
As our Front Desk Patient Coordinator, you'll help ensure every patient visit runs smoothly from check-in through check-out.
Responsibilities include:
Welcome patients and families with a friendly, professional attitude.
Check patients in and out while maintaining efficient patient flow.
Collect and verify patient information, insurance, and required consent forms.
Discuss expected patient financial responsibilities and collect payments.
Schedule appointments and assist with appointment changes and rescheduling.
Confirm upcoming appointments through phone calls, text messages, and email communications.
Help fill schedule openings to maximize provider availability.
Prepare charts and documentation for upcoming appointments.
Scan and upload medical records, referral documentation, and patient forms into the electronic medical record.
Coordinate referrals and communicate with primary care providers and outside specialists.
Assist with eyeglass pickup coordination and communication with our optical department.
Process work and school excuse notes.
Maintain accurate patient records and daily office documentation.
Prepare daily schedules and assist with office workflow.
Balance the cash drawer and prepare daily deposits.
Communicate effectively with doctors, technicians, optical staff, and other healthcare providers.
Jump in wherever needed to support the team and provide outstanding patient care.
We're Looking For Someone Who Is:
Genuinely happy to work with children and individuals with special needs—this is essential to succeeding in this role.
Friendly, outgoing, and naturally enjoys helping others.
Patient, compassionate, and able to put nervous children and families at ease.
Organized, dependable, and highly detail-oriented.
Comfortable multitasking and prioritizing in a busy medical office.
Calm under pressure and adaptable when schedules or priorities change.
A positive team player who enjoys supporting coworkers.
Professional in both appearance and communication.
Comfortable using computers and willing to learn electronic medical record software.
Preferred Qualifications
Previous experience in a medical, dental, optical, or healthcare office is preferred.
Customer service experience is required.
Experience with insurance verification, scheduling, or electronic medical records is a plus.
Experience working with pediatric patients or individuals with special needs is beneficial but not required. We are happy to train the right person who has the right attitude and compassion.
Why You'll Love Working Here
At SpecialEyes, you'll become part of a close-knit team that truly enjoys working together. We value kindness, professionalism, teamwork, and continuous learning. Every day brings opportunities to make a meaningful difference in the lives of children and their families while building lasting relationships with the patients we serve.
Pay: From $15.50 per hour
Benefits:
- Continuing education credits
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Retirement plan
- Uniform allowance
- Vision insurance
Application Question(s):
- Tell us a little about yourself and what interested you in applying for this position.
- What do you think would make you a great fit for this role?
Work Location: In person
