Position Summary
The Office Admin Support position is responsible for providing administrative support across the office, helping ensure daily operations run efficiently. This role will assist with customer communication, reporting, meeting coordination, and administrative tasks while supporting the Office Manager and other team members. The ideal candidate is highly organized, detail-oriented, proficient in Microsoft Office, and enjoys working in a fast-paced environment.
Who we are
Handy Plumbing Man is part of the ResiXperts platform, one of the top 40 plumbing and HVAC platforms in the United States. Our company focuses on top-tier customer service and creating real career paths for people in the skilled trades.
If you're looking to grow your career in HVAC while working with a supportive team, we’d love to hear from you.
Essential Duties and Responsibilities
- Provide administrative support to the office team and assist with daily operations.
- Answer and screen incoming customer calls while providing excellent customer service.
- Monitor and manage the company's AI after-hours answering service and customer inquiries.
- Prepare and run daily office reports using Microsoft Excel and other Microsoft Office applications.
- Organize and coordinate daily meetings, including 10 at 10 meetings.
- Assist the Office Manager by taking ownership of administrative tasks and helping improve office efficiency.
- Maintain organized records, spreadsheets, and documentation.
- Communicate professionally with customers, vendors, and internal team members.
- Perform additional administrative duties as assigned to support the overall office.
Qualifications
- Previous experience in an office administrative, office support, or front office role preferred.
- Advanced Microsoft Excel skills required.
- Strong working knowledge of Microsoft Office applications.
- ServiceTitan experience preferred but not required.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Customer service experience preferred.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
Physical Requirements
- Ability to sit and work at a computer for extended periods.
- Ability to occasionally lift and carry office materials up to 25 pounds.
- Ability to use standard office equipment, including computers, phones, printers, and copiers.
- Ability to move throughout the office as needed to support daily operations
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- Would you describe yourself a beginner, intermediate, or advanced when it comes to your skill level/experience with Microsoft Excel?
Experience:
- Office Admin: 2 years (Preferred)
- Microsoft Excel: 3 years (Required)
- ServiceTitan: 1 year (Preferred)
Work Location: In person
